Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Imeleta Woo-Ching

Kingston

Summary

Experienced professional delivering exceptional customer service to guests and prospective clients. Skilled in front desk operations, ensuring customer satisfaction, and effectively resolving conflicts. Technically proficient, reliable, and consistently prepared for challenges.

Overview

2
2
years of professional experience

Work History

Guest Service Agent

Suquamish Clear Water Casino Resort
Suquamish
09.2023 - Current
  • Optimized guest check-in and check-out processes to enhance operational efficiency.
  • Managed reservations with property management software, ensuring accuracy and reliability.
  • Resolved guest complaints promptly to maintain high satisfaction levels.
  • Oversaw all facets of guest operations, encompassing check-in, check-out, and payments.
  • Addressed guest inquiries via email, telephone, and in-person interactions.
  • Collaborated with room service, housekeeping, maintenance, and security to fulfill all guest needs.
  • Executed payment processing and delivered receipts along with accurate bills and change.
  • Addressed telephone inquiries from guests promptly and courteously.

Education

Kingston High School
Kingston, WA
06-2021

Skills

  • Delivering outstanding customer service while fostering strong, lasting client relationships
  • Strong written and verbal communication skills, with a focus on clarity and precision
  • Proactive and efficient problem solving with a focus on timely resolution
  • Skilled in building and maintaining strong professional relationships
  • Effectively prioritizes tasks to optimize productivity and meet critical objectives

Languages

American Sign Language
Professional
English
Professional
Samoan
Limited

References

References available upon request.

Timeline

Guest Service Agent

Suquamish Clear Water Casino Resort
09.2023 - Current

Kingston High School

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