Patrick Wood
Biloxi,United States
Summary
Customer-oriented General Manager with over 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
37
37
years of professional experience
Work History
General Manager
Advanced Auto Parts
10.2019 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
Automotive Service Manager
Johnson Tire And Auto
10.2018 - 10.2019
- Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.
Customer Service Representative
Estabrook Motors
09.2015 - 10.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Automotive Service Technician
WalMart Auto Care Center
11.2014 - 09.2015
- Perform duties of an Automotive Service technician, i.e
- Oil Changes, Tire Replacement, Tire Balance, Etc.
Assistant Manager
Just Brakes Inc
09.2012 - 07.2014
- Perform the duties of Assistant Manager
- Supervised and directed all exempt and non-exempt employees in the Service Center, and was responsible for the effective operation of the service center to include: sales, productivity and profitability
- Ensured that the Service center operates under safe conditions in compliance with established policies and procedures and in compliance with federal, state, county and municipal regulations.
Service Manager
Pep Boy's Inc
05.2009 - 09.2012
- The Service Manager supervises and directs all exempt and non-exempt employees in the Service Center, and is responsible for the effective operation of the service center to include: sales, productivity and profitability
- The Service Manager is also responsible for ensuring that the Service center operates under safe conditions in compliance with established policies and procedures and in compliance with federal, state, county and municipal regulations
- The Service Manager works closely with the Retail Manager to achieve overall sales and operational objectives.
Assistant Service Manager
On-site Technologies
07.2004 - 05.2009
- I was responsible for assisting the Auto Center Manager in managing the Auto Center and Associates
- I ensure consistent, timely and accurate service delivery to customers by building, supervising and training a high performance selling and service team
- I work closely with the Auto Center Manager as well as the Auto Center District Manager to ensure achievement of business goals and great customer service on a daily basis
- This includes, but is not limited to, management of Associates; analysis and driving of sales volume, customer service, profitability and performance; identification and solution of business problems; creation and implementation of competitive strategies; managing productivity standards; and other responsibilities as assigned by the Auto Center Manager or the Auto Center District Manager.
Master Mechanic
On-site Technologies
04.2004
- Performed the rebuilding of military vehicles that had returned from operation Iraqi Freedom
- Would do everything from simple oil changes to complete rebuilding of engine and vehicle body.
Board Operator
SNF, Inc
02.2002 - 04.2004
- Was responsible for the drying process of water purification products
- Had to maintain the plant in operational condition at all times, and if anything broke down, I had to either repair it or call upon my next higher level of maintenance to come and fix it
- Held the highest production level in my plant with over 40,000 lbs
- Of product produced in an 8 hour shift.
Officer
Georgia Department of Corrections
06.2001 - 02.2002
- Was responsible for public safety by maintaining 100% accountability of all inmates at all times
- I was required to keep the peace both inside and outside of the facility.
Food Service Specialist
Various, US Army
05.1987 - 06.2001
- Where I was the 'Night Baker' for 5 years
- Served as Information Management Officer for my unit with over 1000 users under me
- In 1989 wrote network database for my unit's Supply warehouse, and received an Army Achievement Medal for my work, which saved over 900 man hours per month
- Worked as section's Maintenance Man, kept all equipment in 100% operational condition for 5 years
- Served as the Maintenance Man for a Dining Facility for 6 years, during which time I was responsible for maintaining the Dining Facility.
Education
Automotive Body Repair -
Georgia Department of Corrections School
01.2004
General Studies -
Picayune Memorial High School
01.1986
Skills
- Loss Prevention
- Advertising and Marketing
- Customer Retention
- Supply Chain Management
- Staff Supervision
- Business Development
- Business Administration
- P&L Management
- Schedule Management
- Team Oversight
- Performance Evaluations
- Risk Mitigation
Additional Information
I have worked as a Mechanic with the US Army. I was the "Motor Pool Man" for my section. I was responsible for all of the maintenance work on my sections vehicles and equipment. I got out of the military and have worked as a Corrections Officer, Master Mechanic, Chemical Dryer Operator, Construction Crew Leader and a Tractor Trailer Mechanic.
Personal Information
- Military Service Branch: US Army
- Military Service Rank: Sergeant
- Title: Automotive Service Technician
- Work Permit: Authorized to work in the US for any employer
Timeline
General Manager
Advanced Auto Parts
10.2019 - Current
Automotive Service Manager
Johnson Tire And Auto
10.2018 - 10.2019
Customer Service Representative
Estabrook Motors
09.2015 - 10.2018
Automotive Service Technician
WalMart Auto Care Center
11.2014 - 09.2015
Assistant Manager
Just Brakes Inc
09.2012 - 07.2014
Service Manager
Pep Boy's Inc
05.2009 - 09.2012
Assistant Service Manager
On-site Technologies
07.2004 - 05.2009
Master Mechanic
On-site Technologies
04.2004
Board Operator
SNF, Inc
02.2002 - 04.2004
Officer
Georgia Department of Corrections
06.2001 - 02.2002
Food Service Specialist
Various, US Army
05.1987 - 06.2001
Automotive Body Repair -
Georgia Department of Corrections School
General Studies -
Picayune Memorial High School
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