PATRICK YEDIDIA
Charlotte,NC
Summary
IT support professional with hands-on experience in desktop support, Windows deployment, imaging, printer troubleshooting, and end-user issue resolution. Brings working knowledge of ServiceNow, SCCM, Active Directory, Microsoft 365, and mobile device support, along with bilingual communication and customer service skills that support fast, reliable technical assistance.
Overview
2
2
Languages
1
1
Certification
15
15
years of professional experience
Work History
IT Technical Support Specialist
Onin staffing LLC/A3 Solution
Shallotte, North Carolina
02.2026 - 10.2026
- Resolved support tickets for Onin Staffing and A3 solutions, addressing hardware, software, and access issues efficiently.
- Troubleshot desktops, laptops, and printers via remote support tools, ensuring minimal downtime.
- Deployed new computers and monitors, enhancing user readiness.
Tech Support/ Deployment Consultant
NOVANTHEALTH/ AXIOM
CHARLOTTE, NC
10.2024 - 01.2026
- Set up installations and troubleshot HP printers, scanners, Zebra printers, and user accounts to ensure operational readiness.
- Diagnosed and resolved software deployment failures to enhance system reliability and user satisfaction.
- Refresh, imaging computer, Windows 11 Deployment.
- Day-to-day tasks involve providing IT support, resolving end user problems and setting up user accounts to ensure they are properly configured. ITSM software and ticketing systems
- Troubleshooting Microsoft 365.
- Assisted users with troubleshooting issues related to VoLTE phones and iOS.
- Utilized ServiceNow platform for managing IT service requests.
- SCCM.
- Supported clinical teams with equipment setup and patient room preparation to facilitate efficient healthcare delivery.
- Performing computer network repair, troubleshooting software and related tasks.
Deployment Analyst/ IT Consultant
TEKSYSTEMS / NOVANT HEALTH
CHARLOTTE, NC
06.2024 - 09.2024
- Staged and deployed computers at various sites to ensure operational readiness.
- Performed hardware refreshes and maintenance for laptops, desktop PCs, and peripherals to enhance performance.
- Provide technical support of core applications (MS Office 365 - Word, Excel, PPT etc.), and proprietary applications.
- Provided technical support for end-users via ServiceNow, resolving software, hardware, and network-related issues.
- Execute detailed reviews of processes and systems to monitor for compliance, quality, and capacity.
- Monitored client installations to verify system integrity and optimize user experience.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Imaging, Installation of the scanners, microphones, and printers.
- Served as primary contact for executives, promptly addressing concerns and resolving issues to strengthen relationships.
IT Technician
OUTSOURCE / WELLS FARGO
FARGO, NC
10.2023 - 04.2024
- Serviced customer products, primarily hand-held computers, performing troubleshooting, break/fix repairs, inspections, cleaning, testing, and final inspections to ensure optimal functionality.
- Perform setup, testing and modular level repair, imaging, build, and wipe.
- Resolved basic computer issues by analyzing user-related problems to enhance user experience.
- Recorded work performed using symptom codes and parts replacement reasons, demonstrating familiarity with product subsets, processes, operational metrics, and software tools.
IT Field Technician
Johnson Controls
Concord, North Carolina
08.2023 - 10.2023
- Installed Johnson Controls field devices, cabling, and network connections at customer sites.
- Diagnosed hardware, software, and communication issues on building automation systems.
- Configured controllers, sensors, and panels using Johnson Controls service tools.
- Followed safety procedures while working on live electrical and mechanical equipment.
- Executed low voltage alarm installations to ensure effective monitoring and protection.
IT Technician
CRG / LOWES PROJECT
NC
01.2023 - 07.2023
- Troubleshot printer devices to resolve errors during setup installation, ensuring operational readiness.
- Imaged laptop/desktop and software installation for the users.
- Configuration and setup for self-checkout and point of sale (SCO/POS) and mobile, hand-held devices such as day scanner, mini printing devices.
- Built and configured IT and retail devices, including mobile phones and Zebra TC57 scanners.
- Working with MS-Office – MS-Excel plug-and-play spreadsheets is a must.
- Created Excel spreadsheets to track errors for each project, facilitating issue identification and resolution.
Receiving Associate
TJMAXX
CHARLOTTE, NC
07.2018 - 02.2023
- Investigated and adopted optimal shipping and receiving strategies by selecting the best carriers, routes, and methods to minimize costs and enhance schedules.
- Verified cargo inventories and documentation for accuracy to ensure compliance.
- Resolved issues with vendor representatives regarding damaged shipments and item shortages.
- Organized storage areas to optimize material movement and reduce labor hours.
- Unloaded pallets and deliveries and organized products in the warehouse.
Technical Support
MURTECH STAFFING /COMPUTER OPERATOR (CONTRACTOR AT WELLS FARGO)
CHARLOTTE, NC
11.2022 - 11.2022
- Maintained PCs, networks, and mobile devices, enhancing overall system performance.
- Patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Determined maintenance requirements and assigned repairs to qualified employees.
- Executed mechanical alignments and equipment calibration, ensuring compliance with quality standards.
- Coordinated office tasks to streamline daily business functions.
IT Technician
AFRICELL RD CONGO
KINSHASA, RD CONGO
08.2011 - 05.2018
- Enhanced customer satisfaction by implementing proactive strategies to address needs and resolve concerns.
- Used company troubleshooting resolution trees to evaluate technical problems and find appropriate solutions.
- Updated account information to maintain customer records.
- Offering advice and assistance to customers, paying attention to special needs or wants.
- Managed customer telephone calls efficiently, minimizing on-hold wait times.
- Recorded account information to open new customer accounts.
- Guided customers in product selection, clearly explaining features and benefits.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Education
High School Diploma -
MyComputerCareer
Charlotte, NC03-2023
High School Diploma -
Institut Pédagogique De Lemb
Charlotte, NC03-2023
Skills
- OS/iOS installation, troubleshooting and upgrades, Networking, Cabling installation, Microsoft Firewalls, Active Directory, Wireless networks and physical security, Multifactor authentications Install, troubleshoot, and repair Hardware, Install VirtualBox, Webex, Remote access via TeamViewer, General understanding of Cloud Computing, TCP/IP, DNS and DHCP Systems , Design Principles, Blueprints and Schematics, Issue Analysis, Excellent customer service ITSM software
- Desktop support
- Hardware imaging
- ServiceNow ticketing
- Printer troubleshooting
- Windows deployment
- End user support
- Device staging
- Microsoft 365
- Network repair
- Asset setup
- Problem solving
- Customer service
- Technical communication
- Attention to detail
- Issue resolution
- Virtualization technologies
- Data backup management
- Wireless networking
- Operating system support
- Hardware installation
- Database administration
- Application support
- System configuration
- Ticketing system experience
- Software deployment
- Help desk support
- Network administration
- Asset management
- Server maintenance
- Printer support
- Mobile device management
- Advanced troubleshooting
- End-user training
- Microsoft certified solutions associate (MCSA) certificate
- DHCP/DNS ethernet and firewall proficient
- Account management
- Network diagnostics
- Access issue resolution
- User guidance
- Active Directory management
- Remote desktop support
- Software installation
- Verbal and written communication
- Software diagnosis
- Microsoft office specialist (MOS) expert
- Microsoft outlook
- User support
- Support scenario generation
- Microsoft office specialist (MOS) master
- Remote support
- Application installations
- Network configuration
- Hardware and peripherals
- Issue troubleshooting
- Ticket support system management
- Technical troubleshooting
Certification
- Certified Microsoft Security, Compliance, and Identity Fundamentals
- Certified LINUX Essentials
Languages
English
Professional
French
Professional
Timeline
IT Technical Support Specialist
Onin staffing LLC/A3 Solution
02.2026 - 10.2026
Tech Support/ Deployment Consultant
NOVANTHEALTH/ AXIOM
10.2024 - 01.2026
Deployment Analyst/ IT Consultant
TEKSYSTEMS / NOVANT HEALTH
06.2024 - 09.2024
IT Technician
OUTSOURCE / WELLS FARGO
10.2023 - 04.2024
IT Field Technician
Johnson Controls
08.2023 - 10.2023
IT Technician
CRG / LOWES PROJECT
01.2023 - 07.2023
Technical Support
MURTECH STAFFING /COMPUTER OPERATOR (CONTRACTOR AT WELLS FARGO)
11.2022 - 11.2022
Receiving Associate
TJMAXX
07.2018 - 02.2023
IT Technician
AFRICELL RD CONGO
08.2011 - 05.2018
High School Diploma -
MyComputerCareer
High School Diploma -
Institut Pédagogique De Lemb