Patrick A. Fawkes
Fort Lauderdale
Summary
Results-driven professional with a strong background in customer service and operational management. Skilled in optimizing processes and enhancing client satisfaction, contributing to improved service delivery and facility maintenance.
Professional offering over 25 years of experience in HR/PR.
High-energy, trained professional familiar with establishing clear training plans and putting together useful support materials to provide advancement in HR/PR for new student learning. Well versed in operating under tight schedules and with little supervision.
Overview
43
43
years of professional experience
Work History
Facilities Assistant
The Pride Center at Equality Park
Wilton Manors
03.2022 - 08.2025
- Ensured cleanliness and organization of shared spaces across facility.
- Assisted with setup and breakdown of community center events.
- Reported maintenance needs to management to support facility upkeep.
- Optimized storage areas for improved space utilization and accessibility.
Sales Associate
Broward Design Center
Fort Lauderdale
10.2021 - 10.2022
- Assisted customers with product selections and design consultations.
- Utilized point-of-sale systems for processing transactions and managing sales records.
- Provided product knowledge to customers, enhancing their shopping experience effectively.
- Demonstrated effective communication skills in resolving customer inquiries and concerns.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Sr. Mate
Fort Lauderdale Water Taxi
Fort Lauderdale
06.2015 - 07.2017
- Assisted passengers with boarding and disembarking from water taxi vessels.
- Maintained cleanliness and organization of the vessel during operations.
- Conducted routine safety checks on equipment and life-saving gear.
- Provided exceptional customer service, addressing passenger questions and concerns.
- Participated in man overboard drills and rescue operations during emergencies at sea.
- Conducted tours, pointing out places of interest.
Assistant Store Manager
Gable Beauty Supply
Fort Lauderdale
09.2008 - 06.2010
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service and sales techniques.
- Handled customer inquiries and resolved complaints effectively.
- Monitored sales trends to identify opportunities for improvement in service delivery.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Sales Associate
Botanical of Boca
Boca Raton
09.2008 - 06.2009
- Assisted customers with product selections and design consultations.
- Utilized point-of-sale systems for processing transactions and managing sales records.
- Provided product knowledge to customers, enhancing their shopping experience effectively.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Systems Consultant/Sales support/Client Training
Ceridian Corporation
New York
01.2001 - 03.2005
- Analyzed client requirements to recommend effective system solutions.
- Facilitated software implementation training sessions for end-users.
- Provided ongoing support for troubleshooting client software issues.
- Product expert on 82 different related products, including HR/PR, benefit solutions, expense reporting, and recruiting solutions.
- Conducted client demonstrations, ongoing training, and Internet web demonstrations.
Unemployment Rep./Account Exec/Corporate Trainer
Automatic Data Processing, ADP
Roseland
09.1985 - 07.2001
- Converted clients and customized the UCM product to best fit clients' needs and requirements.
- Represented clients in unemployment hearings to reduce Exp. rate.
- Filed unemployment appeals.
- Conducted client workshops on Human Resources and Payroll best practices.
- Converted customized HR/PR programs to best fit clients needs.
- Administered assessments during and after training, and provided management with feedback about individuals' strengths and ongoing training requirements.
- Boosted the confidence of employees by providing skilled training to improve knowledge and productivity.
- Tested functionality, performance, and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
- Developed and wrote concise test plans for projects that encompassed quality and year-end technologies.
- Designed and updated test cases to complete consistent manual tests.
- Produced test scripts for automated testing of new software.
- Tracked software bugs and detailed all information regarding resolution techniques in documentation for quarterly and year-end systems.
Assistant Manager
Toys"R"Us
Paramus
08.1982 - 08.1985
- Assisted in managing daily store operations and staff scheduling.
- Maintained front operations, including balancing all registers, bank deposits, and supervising the control desk.
- Managed customer service inquiries and complaints in a timely manner.
- Payroll
- Customer service
Education
Bachelor of Arts - Communications And Business Admin.
Hiram College
Hiram, OH06-1982
Skills
- Microsoft applications
- Human Resources, Payroll, Corporate Training, development, and management
- Customer service, marketing, networking events, trade shows
- Quality assurance
- Interpersonal and written communication
Timeline
Facilities Assistant
The Pride Center at Equality Park
03.2022 - 08.2025
Sales Associate
Broward Design Center
10.2021 - 10.2022
Sr. Mate
Fort Lauderdale Water Taxi
06.2015 - 07.2017
Assistant Store Manager
Gable Beauty Supply
09.2008 - 06.2010
Sales Associate
Botanical of Boca
09.2008 - 06.2009
Systems Consultant/Sales support/Client Training
Ceridian Corporation
01.2001 - 03.2005
Unemployment Rep./Account Exec/Corporate Trainer
Automatic Data Processing, ADP
09.1985 - 07.2001
Assistant Manager
Toys"R"Us
08.1982 - 08.1985
Bachelor of Arts - Communications And Business Admin.
Hiram College