Patrick A Williams-Thiele

• Provided constructive feedback during peer review sessions, assisting colleagues in refining their work for maximum impact.
• Participated in brainstorming sessions to generate innovative ideas for content strategies that aligned with company goals and objectives.
• Cultivated strong relationships with subject matter experts to produce accurate and authoritative content on a variety of topics.
• Customized brand message to reach and capture target audience interest and drive engagement.
• Skilled at working independently and collaboratively in a team environment.

• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Hired, trained and supervised team of service staff members to meet business goals.
• Monitored service staff performance and provided feedback for improvement.
• Defined clear targets and objectives and communicated to other team members.
• Resolved customer complaints in professional and timely manner.

• Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
• Generated reports to suggest corrective actions and process improvements.
• Troubleshot employee concerns and recommended corrective actions to resolve issues.
• Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
• Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
• Ordered all pharmacy supplies and kept check on inventory levels.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

• Classes taught include AP Environmental Science, Biology, Honors Biology, Physical Science, Ecology, Earth/Space Science, Global Health, Robotics, Integrated Science I & III, and Earth/Space Science.
• Professional Service Contract awarded June 2008.
• Assessed submitted class assignments, determined grades and reviewed work with struggling students to boost success chance.
• Demonstrated willingness to accept feedback and make corrections based on advice from peers, parents and principal.
• Diversified teaching techniques and learning tools help students with differing ability levels and varied learning modalities.
• Maintained assignment grades and worked closely with students needing additional mentoring.
• Coordinated and collaborated with other faculty members during lesson plan development.
• Demonstrated positive and effective classroom management skills.

Conducted routine venipuncture on patients of all ages.