Patrick Sarmiento

• Production - preparation of new and recurring medications for patients based on PTCB standards
• Communication - actively monitoring prescription statuses and customer concerns between pharmacy, insurance, and patient, beginning with inquiry and beyond time of pick up
• Inventory - maintaining accurate and current stock of delivery through daily cycle counting, stocking, and returning
• Providing exceptional customer service, fostering positive relationships with both new and returning patients at pick up

• Resolved customer complaints and issues and offered thoughtful solutions based on consumer needs and preferences.
• Completed store opening/closing procedures, balanced tills, and processed inventory.
• Assisted front store management by maintaining standards of service and quality in daily operations via reports.
• Maintained appropriate drug records and completed reports for the pharmacy
• Checked medication bottles for proper labeling before allocating to patients.
• Remained knowledgeable about health insurance and other third-party payment programs to facilitate purchases.
• Collaborated with colleagues, technicians and leading pharmacists in effective prioritization and filling of prescription orders.

Roles (3)

Weights & Measures - Sep '19 - Apr '20

• Tracked and maintained records for IC's Weight's and Measures department
• Verified accuracy of customer receipt information by comparing item weights with past data
• Sorted, checked, and inputted customer receipt data from receipt to database
• Improved daily workflows through team collaboration and communication, creating and continuing efficiency.
• Utilized pattern recognition and familiarization of various grocer receipt formats, resulting in increased coverage
• Performed more than 200 hourly 10-key actions while maintaining a >95% QA Level

Platform Compliance - Apr '20 - Jan '21

• Screened applicants and shoppers through background check review
• Applied knowledge of charge types and dispositions for US and Canadian applicants
• Trained to properly handle PII from hundreds of applicants each day
• Assisted applicants and shoppers daily by resolving security concerns of ID verifications and duplicate accounts in addition to ongoing background checks
• Contributed to team efforts by completing and maintaining service level agreements
• Maintained consistent levels of service with a weekly average of 600 Zendesk tickets and QA> 95%

Food Safety - Jan '21 - Apr '21

• Alerted customer base of critical recall alerts via email campaigns
• Verified recalls via database tools to quantify customer impact
• Collaborated with Food Safety Team to shape and update policies and procedures
• Promoted platform safety by warning and educating, or banning shoppers due to related conduct and behavior
• Routinely kept CRM queues at low levels, resulting in service level efficiency and QA

• Worked over 40+ events to accommodate audio/music needs, improve operations and provide exceptional customer service, through communication, organization, and timeliness
• Have Independently served friends, family, and clients for over 8 years
• Maintained excellent working relationships with clients by efficiently responding to all inquiries and complaints concerning music requests, logistical and event planning
• Impromptu style of thinking when responding to live crowd reactions, thus adjusting to needs and wants of collective audience
• Served events ranging from 30-200 people per event

• Spearheaded weekly group tutoring sessions to help students struggling in similar areas
• Administered feedback to students using reinforcement techniques such as persuasive positivity to encourage and build confidence
• Collaborated with young students to complete homework assignments through 1 on 1 and small group activities, identifying lagging skills and correcting weaknesses
• Maintained positive relationships with students, parents and staff
• Specifically focused work with 20 3rd grade students to provide both individual and group tutoring on core subjects, such as English, Math, and Reading

• Greeted customers, provided friendly and knowledgeable service and placed orders
• Processed payments and counted change to complete transactions
• Cooked, prepared and bagged food for customers
• Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons
• Kept customers and crew areas organized
• Restocked inventory, collected trash and cleaned floors, surfaces and equipment
• Arranged food items on serving trays and placed in take-out packaging to produce orders for customers

• Maintained clean, sanitized and well-organized food preparation zones to promote event cleanliness.
• Communicated with event coordinators and facility management to ensure adequate and appropriate accommodations.
• Prepared food items by chopping, dicing, and cooking ingredients.
• Collaborated with team members to meet all food service needs for over 20,000 crew clientele during assigned (concert) event day.
• Provided friendly and prompt guest service by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction and needs.