Hi, I’m
Patrick Crosbie
Lehi
Summary
Accomplished professional with a proven track record in project management, overseeing over $15+ million in filed claims across two previous employers. Demonstrates high aptitude for managing multiple work streams and diverse client portfolios, handling over 25 concurrent clients. Renowned for exceptional customer service skills and a cost-effective mindset, consistently achieving significant role accomplishments. Experienced in collaborating with a wide range of clients—from manufacturing firms specializing in automotive parts to high-end beauty and apparel companies—as well as supporting executives from various fields with diverse backgrounds.
Overview
8
years of professional experience
Work History
Flexport
Senior Drawback Associate
11.2023 - 05.2025
Job overview
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed customer relations through ongoing communication and helpful interactions.
- Developed operational workflows to enhance supply chain efficiency and minimize delays.
- Coordinated cross-functional teams to streamline claim processes, improving overall service delivery rates.
CITTA Brokerage Company
Drawback Manager
06.2020 - 11.2021
Job overview
- Highly skilled and detail-oriented professional in international trade and customs regulations
- Expertise in maximizing cost savings for clients through efficient recovery of duties, taxes, and fees on imported goods later exported or destroyed
- In-depth knowledge of customs laws and regulations
- Meticulously navigate complex documentation and compliance requirements
- Identify eligible transactions and secure appropriate duty drawback claims for clients
- Ensure strict customs compliance by staying up-to-date with evolving regulations and implementing best practices in duty drawback processes.
PCLM Business Solutions
Marketing, IT Experience, General Labor
01.2022 - Current
Job overview
- Serve as a versatile, results-driven professional with expertise in marketing management, IT support, and general labor operations.
- Collaborate across departments to optimize organizational performance, driving business growth through strategic planning and efficient resource management.
- Leverage strong leadership and problem-solving skills to support day-to-day IT troubleshooting, assist with on-site events, and contribute to marketing initiatives.
Men Try Videos Youtube Channel
Production/Executive Assistant
01.2021 - 12.2021
Job overview
- Dedicated and organized professional supporting an influential content creator with 250k+ subscribers
- Utilize creative expertise and organizational prowess to manage production workflows
- Handle administrative tasks efficiently to facilitate a smooth content creation process
- Committed to excellence and keen attention to detail in all aspects of the role.
Seaquest Interactive Aquarium
Guest Services Team Lead
09.2018 - 12.2018
Job overview
- Dynamic and results-oriented professional delivering exceptional customer experiences
- Passionate about hospitality and skilled in natural leadership
- Effectively leads and motivates diverse teams to exceed guest expectations
- Committed to fostering a positive and inclusive work environment
- Consistently inspires team members to achieve their full potential.
- Guest Services
- Led guest service team in delivering exceptional visitor experiences and fostering positive interactions.
- Trained and mentored new staff on operational procedures and customer engagement techniques.
Seaquest Interactive Aquarium
Guest Services
02.2017 - 09.2018
Job overview
- Customer-centric approach: Understanding customer interests to provide the best explanations and interactions.
- Developed and implemented process improvements to enhance service efficiency and guest satisfaction.
- Resolved guest inquiries and concerns with effective communication and problem-solving strategies.
- Maintained knowledge of aquarium exhibits, programs, and events to assist guests effectively.
- Coordinated special events, ensuring seamless execution while maximizing guest enjoyment and participation.
Education
Career Path HighKaysville, Utah
Skills
- Duty Drawback Optimization
- CBP Regulations & Compliance
- Microsoft Excel (PivotTables, VLOOKUP, Macros)
- Import/Export Documentation
- Customs Documentation & Audit Readiness
- IT Support & Troubleshooting
- Project Management (Asana, Jira)
- Data Analysis & Process Optimization
- Customer Service & Client Relations
- Cross-Functional Team Collaboration
- Customer service
- Teamwork and collaboration
Timeline
Senior Drawback Associate
Flexport
11.2023 - 05.2025
Marketing, IT Experience, General Labor
PCLM Business Solutions
01.2022 - Current
Production/Executive Assistant
Men Try Videos Youtube Channel
01.2021 - 12.2021
Drawback Manager
CITTA Brokerage Company
06.2020 - 11.2021
Guest Services Team Lead
Seaquest Interactive Aquarium
09.2018 - 12.2018
Guest Services
Seaquest Interactive Aquarium
02.2017 - 09.2018
Career Path High
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