Summary
Overview
Work History
Education
Skills
Manager / Service Advisor
Certification
Timeline
Generic

Patrick G Bryant

Okahumpka,FL

Summary

Successful shop owner/ Manager offering over 21 years coordinating automotive repairs by working closely with team of mechanics. Professional and knowledgeable when helping customers, explaining proposed repair work and offering cost estimates. Inspected vehicles to check repair work before delivering to customers and described repairs, answering any questions to achieve customer satisfaction.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Parts Delivery Driver

AutoZone
Lady Lake, FL
02.2024 - Current
  • Delivered parts to customers in a timely manner.
  • Loaded and unloaded parts from delivery truck.
  • Checked orders for accuracy prior to delivery.
  • Inspected vehicles for mechanical items and safety issues prior to loading.
  • Followed all safety regulations while operating company vehicle.
  • Performed daily pre-trip inspections on delivery truck.
  • Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
  • Obtained customer signature on receipt for pickup or delivery.
  • Built rapport with local store owners and key customers to promote repeat business.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.

Manager

Browns Automotive
Smithfield, Virginia
05.2022 - 08.2023
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Entered time and attendance logs in preparation for payroll.

Shop Owner/Manager

Budget Tire & Automotive LLC
Portsmouth, VA
03.2002 - 03.2022
  • Communicated effectively with customers on current and future problems and repairs that might need to be addressed
  • Educate clients about the company’s products, services and offers
  • Schedule and manage service appointments and service estimates
  • Monitored service progress and kept customers informed of any changes or charges on work orders
  • Review customer accounts and report changes to internal staff
  • Calculate charges and process payments
  • Served as a link between customers and different departments in the organization
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Wrote/Reviewed work orders and discussed them with technicians
  • Ordered parts for technicians.
  • Verified vehicle records by recording and filing all service and repairs
  • Supervised employees in the repair shop
  • Trained and assisted tire technicians in mounting and balancing tires
  • Trained and assisted technicians in alignments
  • Managed and maintained payroll and taxes for company
  • Managed and maintained parts vender accounts.

Education

Electronics Technology

P D Pruden Vocational Center
Suffolk, VA

High School Diploma -

John Yeates High School
Suffolk, VA

Skills

  • Automotive Repair
  • Vehicle Maintenance
  • Service estimates
  • Schedule mastery
  • Microsoft Office expertise
  • Customer service
  • Data entry
  • Conflict mediation
  • Project management abilities
  • Payroll management
  • Inbound and Outbound Calling
  • Quality control
  • Credit card payment processing
  • Customer relations
  • Goods Transport
  • GPS Navigation

Manager / Service Advisor

Manager / Front Counter Sales / Parts / Service

Certification

Finance & Insurance Program

Ford Motor Company - Dearborn, Michigan

Timeline

Parts Delivery Driver

AutoZone
02.2024 - Current

Manager

Browns Automotive
05.2022 - 08.2023

Shop Owner/Manager

Budget Tire & Automotive LLC
03.2002 - 03.2022

Electronics Technology

P D Pruden Vocational Center

High School Diploma -

John Yeates High School

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Patrick G Bryant