Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Manager
Patrick J Shaeffer

Patrick J Shaeffer

McKinney,TX

Summary

Military Veteran and Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Agile Servant Leader highly effective at problem solving and decision making for enterprise clients.

Overview

14
14
years of professional experience

Work History

Atlassian/AWS Administrator

High Order Solutions
Frisco, TX
02.2018 - Current
  • Planned and implemented Jira, Confluence, Bitbucket,
    Bamboo, and Crowd on AWS & Azure virtual environments for Enterprise clients
  • Customized Atlassian applications workflows, automations for multiple Enterprise clients
  • Install and integrate 3rd party add-ons and other external application using API’s and command line tools.
  • Upgrade and migrate Atlassian applications to and from On-Prem, Cloud, and Data Center versions.
  • Build and customize Jira projects, dashboards, and executive reporting tools to optimize uptime, visibility, and companywide productivity.
  • Build/ customize Jira Service Desk projects and the accompanying customer -facing portals and the backend knowledgebase for supporting their clients
  • Experience with Prometheus and Grafana open-source monitoring.
  • Support multiple Enterprise applications with over 10K users with little to no downtime.
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.
  • Diagnosed and executed resolution for network and server issues.
  • Made recommendations regarding information technology infrastructure overhauls.
  • Led server infrastructure development, quality assurance, staging and production systems.
  • Performed network security design and integration duties.
  • Resolved issues and escalated problems with knowledgeable support and quality service.

Board Treasurer -Volunteer

VetsDesk - Non Profit
Frisco, TX
02.2018 - Current
  • VetsDesk is a non profit organization focused on supporting veterans with job skills and placement.
  • Manage budgets, assets, portfolios, accounts payable and receivable and general financial reporting procedures.
  • Installed and customized open-source of CviCRM
  • Installed and customized open-source Adapt authoring and Moodle for a Learning
    Management System
  • Established procedures, training plan, and learning path for candidates and donors.

Commercial Claims Adjuster

United Healthcare
Plano, TX
02.2016 - 02.2018
  • Review and research assigned claims by navigating multiple computer systems and platforms and accurately capturing the data/information necessary for processing
  • Ensure that the proper benefits were applied to each claim by using the appropriate processes and procedures (e.g., claims processing policies and procedures, grievance procedures, state mandates, CMS/Medicare guidelines, benefit plan documents/ certificates)
  • Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, member satisfaction, and attendance

Mortgage Underwriter/Direct Support Manager

New Egg Alorica
05.2014 - 01.2016
  • Supported front-line underwriters by reviewing claims for approval and loan integrity.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Met set timeline consistently, turning around applications quickly with firm approval or denial decisions

Team Lead/Manager/Underwriter

Bank of America
04.2012 - 05.2014
  • Managed day-to-day operations with supervisory authority over multiple Loss
    Mitigation Representatives.
  • Interfaced with negotiators, senior negotiators, and senior
    management daily
  • Maintained AMIL/KYC Compliance
  • ·Forensic underwriting and computer software AS400
  • Maintained compliance with state and federal reporting guidelines and flood certificates and taxes
  • Utilized Fannie Mae, Freddie Mac, and Genie Mae guidelines.
  • Reviewed processes, real estate evaluations, appraisal (FHA, USDA, Conventional, UAD,
    and secondary market appraisals)
    ·

Education

Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FL

Skills

  • Performance Monitoring and Optimization
  • Application Configuration
  • Network Security
  • Vendor Relations
  • Technical Troubleshooting
  • Software Management
  • Data Backup
  • Startup and Shutdown Management
  • Disaster Recovery
  • Security Needs Assessment
  • System Testing
  • Red Hat Virtualization
  • Network Firewall Management
  • LAN and WAN control
  • IP Addressing and Subnetting
  • Analytical and Methodical
  • IP Addressing and Subnetting
  • Infrastructure Planning
  • CompTIA A Certification
  • Firewall Management
  • Project Management
  • AWS Certified Cloud Practitioner
  • Scaled Agile SAFe 4
  • Single Engine Airman Certificate
  • , A, 901,902
    Linux, RedHat, Ubuntu, Centos, and Windows
    HTML5, CSS, Java Script
  • Va Script

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Atlassian/AWS Administrator

High Order Solutions
02.2018 - Current

Board Treasurer -Volunteer

VetsDesk - Non Profit
02.2018 - Current

Commercial Claims Adjuster

United Healthcare
02.2016 - 02.2018

Mortgage Underwriter/Direct Support Manager

New Egg Alorica
05.2014 - 01.2016

Team Lead/Manager/Underwriter

Bank of America
04.2012 - 05.2014

Embry-Riddle Aeronautical University - Daytona Beach

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Patrick J Shaeffer