Patrick K. Briody
Dallas,TX
Summary
To utilize my experience in the food service and customer service fields to opportunities within the restaurant sector.
Overview
34
34
years of professional experience
Work History
Server
Dunston's Steakhouse & Bar
10.2022 - 03.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Culpepper Steakhouse
02.2021 - 09.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Dunston's Steakhouse & Bar
07.2020 - 02.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Dakotas Prime Steak & Chophouse
08.2018 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
Restaurant Manager
George W Bush Presidential Center
02.2013 - 04.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Server Manager
Marquee Theatre
08.2010 - 02.2013
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Captain Waiter
Stephen Pyles
04.2007 - 08.2010
- Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
- Showed high-level understanding of fine dining standards and practices.
- Trained and managed dining room staff with diverse service backgrounds.
Captain, Supervisor
Café Pacific
12.1996 - 03.2007
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
Assistant Manager
The Chaparral Club, Adams Mark Hotel
08.1998 - 01.2000
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
Bistro, Hotel Adolphus
01.1995 - 11.1996
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Lemmon Ave Bar & Grill
03.1993 - 12.1994
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server / Manager
Lakewood Lighthouse
01.1992 - 02.1993
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Manager
Granada Cinema
08.1989 - 01.1992
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Education
Del Mar Junior College
Skills
- Wine and Liquor Service
- Dining Room Cleaning and Upkeep
- Servsafe Certified
- Courteous Phone Demeanor
- Customer Service and Rapport
- Plates Presentation
- Check Payment Processing
- Food and Beverage Pairings
- Bill Computation
- Course Suggestions
Timeline
Server
Dunston's Steakhouse & Bar
10.2022 - 03.2023
Server
Culpepper Steakhouse
02.2021 - 09.2022
Server
Dunston's Steakhouse & Bar
07.2020 - 02.2021
Server
Dakotas Prime Steak & Chophouse
08.2018 - 03.2020
Restaurant Manager
George W Bush Presidential Center
02.2013 - 04.2018
Server Manager
Marquee Theatre
08.2010 - 02.2013
Captain Waiter
Stephen Pyles
04.2007 - 08.2010
Assistant Manager
The Chaparral Club, Adams Mark Hotel
08.1998 - 01.2000
Captain, Supervisor
Café Pacific
12.1996 - 03.2007
Assistant Manager
Bistro, Hotel Adolphus
01.1995 - 11.1996
Lemmon Ave Bar & Grill
03.1993 - 12.1994
Server / Manager
Lakewood Lighthouse
01.1992 - 02.1993
Manager
Granada Cinema
08.1989 - 01.1992
Del Mar Junior College
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