Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
Quote
Embrace the journey, for every step you take shapes the person you become.
Generic
Patrick Lulendo

Patrick Lulendo

Odenton,MD

Timeline

Bachelor of Science in Management

University of Phoenix
02.2025 - Current

Owner Operator

United Rentals
12.2024 - Current

Owner Operator

DAT
01.2022 - 12.2023

Associate of Arts - Business Management

University of Phoenix
02.2020 - 07.2021

Driver Manager/Area Field Manager

Estes Trucking
02.2019 - 01.2022

Business Owner

Commercial Drivers Solutions Staffing
04.2012 - 12.2018

Associate of Arts - Mass Media

UDC
01.1987 - 03.1987

Work History

Owner Operator

United Rentals
12.2024 - Current
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Conducted pre-trip and post-trip inspection of the vehicle accordingly to insure everything is in working conditions.
  • Plan day route considering factors like traffic, weather conditions and delivery deadlines.
  • Operated with safety and skill to avoid accidents and delays.

Owner Operator

DAT
01.2022 - 12.2023
  • Consulted with customers to assess needs and propose optimal solutions.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed daily operations for the vehicle and pick-ups and deliveries.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Maintain communication with dispatchers and clients, providing updates on estimated arrival times.

Driver Manager/Area Field Manager

Estes Trucking
02.2019 - 01.2022
  • Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
  • Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
  • Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
  • Enhanced driver performance by implementing effective training programs and coaching sessions.
  • Counseled drivers on violations of company policy or service standards to improve performance.
  • Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
  • Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
  • Coordinated with drivers to organize timely pickup and delivery.
  • Addressed driver communications and provided required data to drivers.
  • Addressed equipment breakdowns promptly by coordinating with repair shops and maintaining a database of trusted vendors.
  • Coordinate and assign routes and loads to drivers based on availability and company needs.
  • Trained drivers and prepared them for their assignment.

Business Owner

Commercial Drivers Solutions Staffing
04.2012 - 12.2018
  • Responsible for developing business and executing candidates placement activities. Worked in a team environment while marketing our services and negotiating with prospective clients.
  • Organized, directed, planed and controlled all functions involving dispatching.
  • Materialized and implemented policies procedures to ensure safe and efficient work ethics.
  • Supervised workers on various assignment and ensure that all work assignment are delivered with clients complete satisfaction.
  • Identified new business opportunities generate leads, close new business and convert accounts from competitor services.
  • Maintain positive working relationships with clients.
  • Resolved customer complaints in accordance with company policy.

Overview

13
13
years of professional experience
2
2
years of post-secondary education

Education

Associate of Arts - Mass Media

UDC
Washington, DC
01.1987 - 03.1987

Associate of Arts - Business Management

University of Phoenix
Tempe, AZ
02.2020 - 07.2021

Bachelor of Science in Management

University of Phoenix
Tempe, AZ
02.2025 - Current

Skills

Operations management

Documentation and reporting

Hiring

Business planning

Staff training and development

Staffing

Recruiting and hiring

Market analysis

GPS and route planning

Delivery scheduling

Class A commercial Driver's license

Long-haul driving

Tractor-trailer driving specialist

Trip planning

Tanker and hazmat endorsements

Doubles and triples specialist

Summary

Knowledgeable in recruiting and placing individuals with solid background as Owner/Operator. Proven ability to manage operational aspects efficiently. Pursues opportunities to learn new skills and contribute to group success. Bringing hardworking nature, clean driving record and solid work history in transportation positions.

Work Preference

Work Type

Full TimePart TimeContract WorkInternship

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefits401k matchStock Options / Equity / Profit Sharing4-day work week

Quote

Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs

Embrace the journey, for every step you take shapes the person you become.

This is a reminder to learn and to appreciate from every experience in life, whether it's positive or challenging. This quote encourage me to be present and engaged in my life, rather just focusing on the destination or end goal. This also emphasizes the experiences i create for self, the lessons i learn in life, the challenges i overcome, ,and the successes i achieve all contribute to my character and identity.

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Patrick Lulendo