Summary
Overview
Work History
Education
Skills
Timeline
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Patrick L. Silva Jr.

Chicago,IL

Summary

Pro-active and performance-driven Client Associate who excels at developing and maintaining relationships with clients and providing exceptional service to them. Effective team player offering excellent negotiation skills and the important ability to function well in fast-paced business environments.

Overview

5
5
years of professional experience

Work History

Client Associate

TravisMathew Retail Store
Skokie, IL
09.2021 - Current
  • Instill an approachable and efficient sales floor with focusing to achieve sales goals and deliver exceptional service
  • Connect with in-store clients to develop and retain repeat clients to drive individual sales goals
  • Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use.
  • Participate in-store events, marketing initiatives and CM activity to drive and reward repeat business
  • Adhere to client service standards and company policies and procedures
  • Maintain a friendly, open and inviting environment for all in-store guests
  • Adhere focus on teamwork and productivity
  • Maintain store cleanliness and organization, including front of house and stock space
  • Itemize and total purchases by recording prices, departments, taxable and nontaxable items.
  • Resolve customer issues, process return transactions and answer questions

Brand Representative

Hollister Co.
Skokie, IL
10.2018 - 03.2022
  • Performed inventory audits to ensure that merchandise is accurately priced and accounted for
  • Assisted customers with any questions they may have about products or services offered by the company
  • Maintained store security by monitoring customer activity and responding to any security breaches or thefts
  • Provided product information to customers, answering questions about products, and offering suggestions for products that might interest them
  • Scheduled and coordinated deliveries of products to the store when necessary
  • Performed clerical tasks such as counting inventory, unpacking boxes, and storing merchandise in the back room
  • Sold products to customers by explaining product features, demonstrating their use, and helping customers make selections
  • Assisted with inventory management by tagging or scanning items as they are received from vendors or suppliers
  • Processed return transactions
  • Rang up customers by processing cash and credit payments to complete sales transactions
  • Assisted with daily opening and closing tasks to maintain clean, neat and professional store.

Cashier

Taco Bell Restaurant
Niles, IL
11.2017 - 09.2018
  • Operated cash register for cash, check and credit card transactions
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Restocked and organized merchandise in front lanes
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects
  • Worked flexible schedule and extra shifts to meet business needs

Education

High School Diploma -

Niles West High School
Skokie, IL
05.2018

Skills

  • Store Merchandising
  • Active Listening
  • Reading Comprehension
  • Customer Transactions
  • Office Supplies and Inventory
  • Complex Problem-Solving
  • Closing Procedures
  • Consultative Sales Approach
  • Efficient Time Management
  • Pricing Trends
  • Excellent Communication Skills
  • Customer Loyalty
  • Project Requirements

Timeline

Client Associate

TravisMathew Retail Store
09.2021 - Current

Brand Representative

Hollister Co.
10.2018 - 03.2022

Cashier

Taco Bell Restaurant
11.2017 - 09.2018

High School Diploma -

Niles West High School

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Patrick L. Silva Jr.