Senior Leader with extensive experience in team leadership and operational efficiency. Proven success in implementing strategic initiatives that boost productivity and drive growth. Recognized for strong leadership and communication skills that enhance team collaboration and achieve organizational objectives.
Hi, I’m
Patrick Parrish
Austin
Summary
Overview
18
years of professional experience
Work History
ZenBusiness
Senior Manager of Premium Support and Renewals
04.2024 - 03.2025
Job overview
- Mentored and coached premium support team members, fostering career development and growth.
- Developed strategies to achieve high renewal rates, overseeing customer contract renewals.
- Collaborated with Sales, Product, and Marketing teams to advocate for customer needs in strategic initiatives.
- Enhanced efficiency and predictability through continuous improvement of support and renewal processes.
- Oversaw daily performance of support teams, ensuring achievement of metrics-based targets.
- Interacted with customers to identify needs, address concerns, and strengthen key relationships.
- Executed a strategic vision for teams to secure long-term growth aligned with customer requirements.
- Utilized data analysis to track performance indicators, forecast renewals, and guide strategic decisions.
Indeed
Director of Sales-Client Activation
08.2021 - 03.2024
Job overview
- Surpassed quarterly goals consistently through effective strategic planning.
- Increased sales revenue by establishing performance targets for sales team.
- Cultivated strong relationships with peers, Executive Directors, and clients to promote collaboration.
- Established ambitious sales targets and executed deployment strategies for revenue maximization.
- Streamlined sales processes by identifying inefficiencies and implementing new tools.
- Developed high-performing sales teams via targeted recruitment, training, and mentoring.
- Forecasted and tracked sales metrics to align with growth objectives.
- Managed weekly, quarterly, and annual quotas to ensure accountability and results.
Realtor.com
Consumer Success Manager II
01.2018 - 08.2021
Job overview
- Awarded Top Manager of 2019
- Drove CSR dials and activities while ensuring high standards for quality and public speaking.
- Coached CSR representatives on quality, tone, script adherence, and customer service through performance management.
- Identified corrective action opportunities and administered discipline when policies and quality standards were not met.
- Motivated team to improve daily performance through ongoing training and support.
- Monitored key performance metrics to drive continuous enhancements in service quality.
- Conducted regular business reviews with clients, offering strategic recommendations to assess goal progress.
- Collaborated with sales teams to identify upsell opportunities, enhancing revenue generation from existing accounts.
- Led process improvement initiatives, establishing standard procedures for customer support team.
Main Street Hub Account
Senior Account Manager
01.2016 - 01.2018
Job overview
- Cultivated strong relationships with local business owners to understand needs and communicate product value.
- Achieved Manager of Quarter Q3 2016 by exceeding goals by 200%.
- Delivered positive onboarding experiences, ensuring exceptional customer satisfaction and expectation management.
- Managed customer relationships through a consultative approach, identifying opportunities for long-term retention.
- Surpassed monthly retention targets consistently, contributing to overall business success.
- Executed up-selling and cross-selling strategies, enhancing revenue generation opportunities.
- Established enduring client relationships by providing outstanding customer service and support.
- Facilitated interdepartmental communication for improved problem-solving and collaboration.
Echo Global Logistics
Logistics Consultant-Account Executive
01.2015 - 04.2016
Job overview
- Managed large book of business while sourcing new opportunities for growth.
- Analyzed historical shipment data to identify trends, informing future logistics planning.
- Developed customized logistics solutions to meet specific client challenges and requirements.
- Negotiated competitive shipping rates with carriers, achieving significant cost savings for clients.
- Streamlined order fulfillment procedures, enhancing customer satisfaction through timely deliveries.
- Monitored logistics performance, pinpointing areas for improvement and optimization.
- Coordinated driver dispatch to ensure daily delivery objectives were met.
- Ensured exceptional customer service by maintaining proactive communication with clients.
Parrish Partners
President and CEO
05.2013 - 04.2016
Job overview
- Managed contracts with multiple clients, including Opus Integrated Business Systems and GR Products LLC.
- Expanded product offerings across platforms such as Groupon and Living Social.
- Planned and executed targeted advertising campaigns to maximize reach.
- Implemented strategic plans that enhanced overall company performance.
- Drove revenue growth by identifying new market opportunities.
- Boosted client satisfaction through customized sales and marketing strategies.
- Represented company at community events to increase visibility and attract potential consumers.
- Demonstrated initiative in networking and promoting business through persistent outreach.
Saveology
National Accounts Manager
05.2012 - 05.2013
Job overview
Groupon
National Accounts Executive
10.2011 - 05.2012
Job overview
- Conducted regular client reviews to assess account performance and identify upselling opportunities.
- Expanded national account base by executing targeted sales strategies for potential clients.
- Coached junior account executives on effective techniques for building client relationships.
- Organized quarterly business reviews with stakeholders, sharing updates on performance metrics.
- Increased company revenue through strategic acquisition of new national accounts.
- Collaborated with marketing teams to develop promotional materials for target markets.
- Cultivated understanding of clients' business challenges, delivering tailored solutions.
- Negotiated favorable contract terms, aligning client needs with company profitability.
In and Out Moving and Storage
Sales and Marketing Manager
02.2007 - 10.2011
Job overview
- Fostered team collaboration through regular communication channels to promote idea generation.
- Analyzed sales and marketing data to refine strategies for optimal results.
- Increased market share by identifying untapped customer segments and developing targeted offerings.
- Streamlined sales processes to enhance efficiency and improve customer service.
- Managed promotional campaigns and marketing strategies across major social media platforms.
- Optimized territory management by enhancing travel routes for improved client engagement.
- Cultivated strategic alliances with key partners and vendors to strengthen business relationships.
- Led crisis management initiatives, delivering rapid solutions to emerging challenges.
Education
Atlanta Institute of MusicDuluth, GA
Professional Certification from Contemporary Guitar Performance
08.2015
University Overview
Art Institute of PittsburghPittsburgh, PA
Bachelor of Arts from Animation
01.2000
University Overview
Skills
- Leadership and Sales strategy
- Process efficiency
- Sales training and motivation
- Revenue growth and forecasting
- Sales funnel management
- Strategic account development
- Solution selling and relationship building
- Cross-functional collaboration
- Data-driven decision making
- Leadsership development
LANGUAGES
ENGLISH Native
Timeline
Senior Manager of Premium Support and Renewals
ZenBusiness
04.2024 - 03.2025
Director of Sales-Client Activation
Indeed
08.2021 - 03.2024
Consumer Success Manager II
Realtor.com
01.2018 - 08.2021
Senior Account Manager
Main Street Hub Account
01.2016 - 01.2018
Logistics Consultant-Account Executive
Echo Global Logistics
01.2015 - 04.2016
President and CEO
Parrish Partners
05.2013 - 04.2016
National Accounts Manager
Saveology
05.2012 - 05.2013
National Accounts Executive
Groupon
10.2011 - 05.2012
Sales and Marketing Manager
In and Out Moving and Storage
02.2007 - 10.2011
Atlanta Institute of Music
Professional Certification from Contemporary Guitar Performance
Art Institute of Pittsburgh
Bachelor of Arts from Animation
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