EXPERIENCE SUMMARY: Career Business Management leader with 35 years of human resources and manpower experience. Possess superior executive leadership/supervisory skills in all spectrums of the Business management workforce. Led a diverse military and civilian workforce to include Appropriated fund (APF), Non-appropriated fund (NAF), and contract employees. Highly effective leader with proven ability to develop teams and motivate employees while successfully achieving business objectives and solving complex scenarios.
Overview
35
35
years of professional experience
Work History
Deputy Director
733 Force Support Squadron
Joint Base Langley-Eustis, VA
02.2019 - 02.2021
0301 Pay Plan: NL Grade: NF-V (GS-13/
Developed strong communication and organizational skills through working on group projects
Identified issues, analyzed information and provided solutions to problems
Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Resolved problems, improved operations and provided exceptional service
Demonstrated strong organizational and time management skills while managing multiple projects
Developed and maintained courteous and effective working relationships
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
Demonstrated respect, friendliness and willingness to help wherever needed
Used critical thinking to break down problems, evaluate solutions and make decisions
Acted as a team leader in group projects, delegating tasks and providing feedback
Exercised leadership capabilities by successfully motivating and inspiring others
Self-motivated, with a strong sense of personal responsibility
Excellent communication skills, both verbal and written
Strengthened communication skills through regular interactions with others
Provided professional services and support in a dynamic work environment
Cultivated interpersonal skills by building positive relationships with others
Worked well in a team setting, providing support and guidance
Delivered services to customer locations within specific timeframes
Proved successful working within tight deadlines and a fast-paced environment
Learned and adapted quickly to new technology and software applications
Operations Manager
05.2018 - 02.2019
Series: 0301 Pay Plan: NL Grade: NF-IV (GS-12 equivalent), Oversaw and led 20 business activities and 1,200 employees
Ensured that activities complied with legal and regulatory requirements and met customer needs
Developed goals and objectives that integrated organizational objectives
Researched, interpreted, and applied Department of Defense, Air Force, and local guidelines, policies, and instructions
Reviewed organization mission, functions, and manning
Identified requirements and initiated requests for additional resources including personnel, training, overtime, equipment, supplies, and space to ensure success in meeting goals and objectives; served as facility manager for over 40 facilities
Approved work order requests, and tracked completion with civil engineers
Aligned personnel and resources to optimize effectiveness of organization
Represented organization at Facility Board meetings, and financial working group meetings ensuring required resources and facilities for organization
Ensured program and activity managers maintained a credible internal controls program, protected assets, evaluated financial solvency, and made adjustments necessary to stay within fiscal constraints
Identified training requirements, and developed plans and objectives
Developed briefing slides on activities and programs; briefed senior base leadership
Directed organization during emergency operations while serving on Installation Emergency Management Team
Provided essential briefings to installation leadership team on mission-sustaining operations.
Deputy Sustainment Services Flight Chief
633 Force Support Squadron
Joint Base Langley-Eustis, VA
09.2016 - 05.2018
Series: 0301 Pay Plan: NL
Grade: NF-IV (GS-12 equivalent)
Deputy Sustainment Services Flight Chief
Supervised business management functions that included, Lodging, Food Service, Fitness and Sports
Formulated mission planning, programming, scheduling, and policies and procedures to implement Department of Defense, Air Staff, and Major Command directives ensuring the flight's mission
Effectively led a highly diverse workforce consisting of 400 civilian, military, and contract personnel
Ensured effective use of personnel and equipment and the proper application of regulatory criteria
Managed manning requirements and assignments of military and civilian personnel
Exercised significant responsibility in dealing with Human Resources and Civilian Personnel offices
Regularly applied equal employment opportunity principles to ensure personnel are treated in a manner free of discrimination practices
Exercised sound position management by periodically reviewing organizational structures and functional assignments to ensure position descriptions were accurate and designed to achieve the most effective and economical utilization of personnel
Identified, developed, and submitted the annual Appropriated Fund, Operations and Maintenance, and Non-appropriated Fund budgets to support the flight's mission requirements
Approved budgets and reviewed and corrected financial analysis of associated activities; briefed leadership.
General Manager
Lodging
07.2010 - 09.2016
Pay Plan: NL Grade: NF-IV (GS-11 equivalent)
Managed budget implementations, employee reviews, training, schedules, and contract negotiations
Managed budget implementations, employee evaluations, and contract details
Implemented operational strategies and effectively built customer and employee loyalty
Developed and maintained relationships with customers and suppliers through account development
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately
Developed and implemented strategies to increase sales and profitability
Developed and executed strategic plans for business growth and expansion, resulting in increased market share
Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully
Formulated policies and procedures to streamline operations
Analyzed market trends and competitor activities to create competitive advantages
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies
Superintendent
633, Support Group, Langley Air Force
, Virginia
06.2009 - 06.2010
Primary senior enlisted advisor to Mission Support Group Commander on operation and maintenance of 6 squadrons; Civil Engineering, Communications, Security Forces, Services, Mission Support, and Logistics
Directed 1,450 personnel; $3.74B in resources and $54M Operation and Maintenance (O&M) budget
Guided on human resource/personnel issues, manpower, promotions, evaluations, awards, decorations, and enlisted force development
Advised base leadership on proper utilization of 11 dormitories with 1,053 bed spaces
Chartered improvements to Capital Requirements and Operation and Maintenance budgets for lodging and unaccompanied Airmen quarters
Integral leader in the establishment of footprint to Joint Base Langley-Eustis; liaised with US Army Senior Enlisted personnel on the development of quality of life programs for Soldiers and Airmen.
Education
Bachelors of Professional Studies - Business Management
Excelsior University
2014
A.A - Fitness/Recreation and Services Management
Community College of The Air Force
Montgomery, AL
07.2000
Skills
LICENSES/
Strategic planning
Business Development
Natural leader
Business administration
Employee relations and conflict resolution
Project planning and development
Financial Management
Operations management
Budgeting
Business planning
Accomplishments
CERTIFICATIONS:
Certified Hotel Administrator; March 2016, March 2011
Timeline
Deputy Director
733 Force Support Squadron
02.2019 - 02.2021
Operations Manager
05.2018 - 02.2019
Deputy Sustainment Services Flight Chief
633 Force Support Squadron
09.2016 - 05.2018
General Manager
Lodging
07.2010 - 09.2016
Superintendent
633, Support Group, Langley Air Force
06.2009 - 06.2010
Bachelors of Professional Studies - Business Management
Honor Guard Administrative Flight Chief at 45th Force Support Squadron, Honor GuardHonor Guard Administrative Flight Chief at 45th Force Support Squadron, Honor Guard
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