Patrick Scott Ceresini
Adamstown,MD
Summary
Advanced Operations Manager offering over 20 years of experience and proven success in sales and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Licensed Optician/Manager of Operations
Village Eye Center
Potomac, MD
10.2008 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Collaborated with owners to refine procedures, devise best practices and finding more efficient ways to conduct business.
- Formulated processes to improve assistance to patients and staff resulting in reduction of downtime and financial loss.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Increased gross sales minimum of 10% annually by establishing goals, overseeing performance and providing superior customer service.
- Worked directly with owners to brainstorm, discuss strategy and mitigate sales growth .
- Tracked and analyzed profitability and key metrics of customer referrals to improve overall profitability and bring in new clientele.
- Increased profits by assessing effectiveness and training of employees sales approach and customer service.
- Interacted well with customers and vendors to build connections and nurture relationships.
- Trained new employees on proper protocols, customer service standards and newest technology to increase individual and sales growth.
- Built loyal account base and long-term business relationships with vendor accounts.
- Communicated with staff, patients and healthcare providers to encourage highest quality of service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised employees on daily basis, overseeing efficiency of work time and sales goals.
- Prepared project budgets, forecasting and inventory and material pricing points.
- Reconcile daily sales transactions and made daily, weekly, monthly reports and sent to owner and accounting department.
Licensed Dispensing Optician /Store General Manager
Voorthuis Opticians
Alexandria, VA
02.2005 - 10.2008
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings and sales growth.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Upheld and communicated store programs and standards to employees for optimal sales, quality, safety and customer service.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise while purchasing quality fast sellable products.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Approved regular payroll submissions for employees.
- Devised processes to boost long-term business success and increase profit levels.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Increased gross annual sales to minimum of 8% and net profit levels to 18% minimum.
Duel Store Optical Manager
Sam's Club
Gaithersburg / Frederick, MD
12.2003 - 02.2005
- Managed team of 10 direct and over 300 non direct employees, overseeing hiring, training, and professional growth of employees.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Conducted meetings and reports to update upper management and staff members on progress.
- Oversaw employee scheduling, attendance record, and coached to keep employees within guideline.
- Awarded ”Best turn around store” and “Highest volume in district”
Owner/Operator
Ceresini Home Improvement/Chase Handyman Service
Rockville, MD
02.1993 - 12.2003
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Verified completed projects met approved time, quality and cost estimates.
- Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion.
- Communicated daily with vendors to keep project fully operational.
- Surveyed sites to determine material needs and accurately manage inventories and budgets.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Managed homebuilding construction through all phases to coordinate delivery of quality workmanship meeting both company and customer expectations.
- Conducted routine quality audits to verify progression against specifications and initiated corrective actions to remedy concerns.
- Improved process efficiency and workflow by implementing productivity initiatives and proactively identifying and resolving problems.
- Promoted adherence to safety policies and procedures, ensuring proper handling and operation of materials and equipment.
- Reduced costs by driving competitive subcontractor bids and effective contract execution.
- Evaluated subcontractor bids and identified most qualified and economical candidates, establishing advantageous contracts and cutting costs.
- Analyzed designs and performed accurate cost analysis.
- Prepared material orders to complete projects on time and within budget.
Stock Broker
Stratton Oakmont
Bethesda, MD
11.1991 - 02.1993
- Discussed trading strategies with portfolio managers to highlight current market sentiment, price points of resistance and support and liquidity characteristics of positions.
- Assessed hourly market conditions to look for arbitrage opportunities.
- Delivered expert analysis of market conditions by gathering key data, analyzing trends, creating reports and offering comprehensive evaluations.
- Promoted and managed over 5000 key accounts through direct communication with clients and advising on stock opportunities and market trends.
- Communicated with clients on daily basis to introduce new opportunities and financial data pertaining to their portfolio.
Education
Opticianry
Bryant School
Alexandria, VA2006
Biology
Montgomery College
Rockville, MD05.1996
Skills
- Problem Anticipation and Resolution
- Decision Making
- Business Leadership
- Customer Service Management
- Sales expertise
- Verbal and Written Communication
- Process optimization
- Strategic planning
Certification
- Virginia Optician Licensed - VA Department of Professional and Occupational Regulations
- ABO Masters Certification - ABO
- NCLE Certification - NCLE
- Maryland Real Estate License - Maryland Real Estate Commission
- Maryland Home Improvement License- Maryland Home Improvement Commission
- Series 7 – General Securities Representative
- Series 63 – Uniform Securities Agent
Timeline
Licensed Optician/Manager of Operations
Village Eye Center
10.2008 - Current
Licensed Dispensing Optician /Store General Manager
Voorthuis Opticians
02.2005 - 10.2008
Duel Store Optical Manager
Sam's Club
12.2003 - 02.2005
Owner/Operator
Ceresini Home Improvement/Chase Handyman Service
02.1993 - 12.2003
Stock Broker
Stratton Oakmont
11.1991 - 02.1993
Opticianry
Bryant School
Biology
Montgomery College
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