Patrick Sean Horrigan
Doylestown,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
45
45
years of professional experience
Work History
Parts Administrator
Buckeye Power Sales
03.2017 - Current
- Managed inventory control processes to ensure accurate parts availability and timely fulfillment.
- Streamlined order processing procedures, enhancing operational efficiency and reducing lead times.
- Coordinated with suppliers to maintain optimal stock levels and facilitate timely procurement of parts.
- Developed training materials for new staff, improving onboarding effectiveness and team performance.
- Led initiatives to identify process improvements, resulting in enhanced workflow efficiency across departments.
- Mentored junior team members on best practices for inventory management and customer service excellence.
- Maintained an organized storage system for easy retrieval of parts and faster order fulfillment.
- Participated in continuous improvement initiatives within the department to optimize workflows.
- Managed relationships with suppliers to ensure timely deliveries and competitive pricing.
- Trained new employees on parts administration procedures, increasing overall department productivity.
- Monitored warranty claims, ensuring proper documentation and submission for reimbursement.
- Assisted technicians in identifying required parts, expediting repair processes and minimizing downtime.
- Resolved customer inquiries with prompt communication, resulting in improved customer satisfaction.
- Collaborated with sales team to provide accurate quotes and delivery timelines for customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Salesperson/Internet Sales Rep
3R Sales & Service
04.2010 - 12.2016
- Internet sales/Ebay sales
- Inventory control
- Order entry processing
- Phone orders
- Phone technical assistance
- Counter parts sales
- Website maintenance
- Product testing & developing
- Marketing research
- Shipping & receiving
- Experienced Towmotor operator
- Golf cart technician
Parts Manager/Internet Sales
Midway Yamaha
01.2000 - 01.2010
- Parts manager
- Inventory control
- Hiring/training
- Strong accessories background
- Over-the-counter sales
- Lightspeed Software experienced
- Ebay sales
- New unit sales
- General Manager Duties
- Computer Maintenance & Troubleshooting
- Custom bike building
Franchise Owner
Snap-On Tool
01.1995 - 01.2000
- Hand Tool & equipment sales
- Inventory control
- Business management
- Collections
- Marketing & promotions
- Budgeting & Accounting
- Continued sales training
- Cold calling
- Maintained computerized inventory
- Client Database
Motorcycle Technician
Midway Yamaha
01.1981 - 01.1993
- Engines
- Electrical
- Suspension
- Tuning
- High Performance/Race Prep
- Body work
- Fabrication
- Parts Department Sales
- Warranty & Claims
Education
High School Diploma -
Yamaha Electrical Training 3
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Yamaha Electrical Training 2
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Yamaha Electrical Training 1
High School Diploma - undefined
Yamaha Update Seminars
01.1993
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Ellet High School
01.1984
Skills
- Business management
- Excellent customer relations skills
- Computer Skills
- Experienced in Ebay Sales
- Parts identification
- Shipping and receiving
- Warehouse operations
- Purchase orders
- Invoicing and billing
- Forecasting and planning
- Returns processing
- Stock control
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Adaptability and flexibility
- Verbal and written communication
- Scheduling and coordinating
- Self motivation
Timeline
Parts Administrator
Buckeye Power Sales
03.2017 - Current
Salesperson/Internet Sales Rep
3R Sales & Service
04.2010 - 12.2016
Parts Manager/Internet Sales
Midway Yamaha
01.2000 - 01.2010
Franchise Owner
Snap-On Tool
01.1995 - 01.2000
Motorcycle Technician
Midway Yamaha
01.1981 - 01.1993
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Yamaha Electrical Training 2
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Yamaha Electrical Training 1
High School Diploma - undefined
Yamaha Update Seminars
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Ellet High School
High School Diploma -
Yamaha Electrical Training 3