Patrick "Shane" Burleson
Tomball,TX
Summary
Dynamic Operations Supervisor with over 6 years of experience in enhancing service quality and team performance. Skilled in task delegation and employee development, contributing to significant process improvements and customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
North Commercial Operations Supervisor
ABC Home & Commercial Services
Cypress, TX
10.2019 - Current
- Supervised daily operations to ensure adherence to service quality standards.
- Trained and mentored team members in best practices for operational efficiency and efficacy.
- Assisted in the implementation of process improvements that streamlined workflows and reduced reservices and service delays.
- Coordinated scheduling and dispatching of service technicians to optimize resource allocation.
- Sell new service lines and 1x services to solve customer issues not covered by existing maintenance programs.
Certified Detention Officer
Harris County Sheriff's Office
Houston, TX
12.2008 - 10.2019
- Supervised inmate activities to maintain safety and security within facility.
- Conducted regular inspections and cell searches to identify hazards and ensure compliance with regulations.
- Transported inmates of all risk levels to and from court, medical, attorney visits etc.
- Maintained floor and Pod count. Documented all new inmates assigned to the floor and leaving the floor for transfer, release or transport to a TDCJ facility.
- Trained junior detention officers on policies, safety protocols, and emergency procedures.
- Implemented conflict resolution strategies to de-escalate tense situations effectively.
- Conducted regular inspections of safety equipment such as fire extinguishers and Self Contained Breathing Apparatus (SCBA), ensuring that all devices were functional and up to date.
Education
No Degree - General Studies
Cy-Fair College
Cypress, TXHigh School Diploma -
Cypress Springs Highschool
Cypress, TX06-2002
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Safety oversight
- Employee development
- Customer relations
- Logistics oversight
- Customer relationship development
Certification
- Commercial Certified Applicator since 5/10/2021 (License # 0850687)
Timeline
North Commercial Operations Supervisor
ABC Home & Commercial Services
10.2019 - Current
Certified Detention Officer
Harris County Sheriff's Office
12.2008 - 10.2019
No Degree - General Studies
Cy-Fair College
High School Diploma -
Cypress Springs Highschool