Summary
Overview
Work History
Education
Skills
Timeline
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Patriece Bell

Las Vegas,USA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and result-oriented with demonstrated passion for building relationships, cultivating partnerships and growing business.

Overview

12
12
years of professional experience

Work History

First Response Customer Support

TELUS Digital
10.2023 - Current
  • Handle High call volume caseload by staying organized and up to date on new policies, processes and procedures provided by the company and or/the client.
  • Adhered to company policies, procedures and system documentation requirements.
  • Served as a key liaison between customers and internal departments, facilitating timely resolutions for urgent matters.
  • Responds to emergency calls for assistance from Citizens in distress.
  • Serve as the main point of contact and support for unforeseen incidents including car accidents via inbound and outbound phone calls.
  • Maintain follow-up communication with the callers to gather additional information and ensure reported incidents have been resolved.
  • Interpret, analyze and anticipate the needs of each caller in order to effectively problem solve, provide accurate information, direct each caller to emergency services when necessary.

Customer Support Specialist

Inspiro Relia US Inc
10.2023 - 01.2024
  • Managed access, configuring and administering accounts and user profiles
  • Maintained positive customer relations with speedy, expert service for all needs
  • Troubleshot issues for both technical and non-technical personnel and adjusted strategies to help individuals
  • Trained customers one-on-one to use company products

Correctional Officer-Sergeant

Florida Department Of Corrections
08.2017 - 08.2022
  • Trained new correctional officers on job responsibilities, department policies, and safety procedures
  • Mediated conflicts among inmates to prevent violence or disruption within facility
  • Managed schedules for correctional officers, ensuring adequate staffing levels at all times
  • Documented inmate violations and actions taken to address concerns
  • Verified all prison visitors carried proper identification and had no contraband before entering institution.
  • Assisted in the rehabilitation process with educational programs, counseling services, and vocational training opportunities for inmates.
  • Implemented new procedures for contraband detection that resulted in fewer incidents of illegal substances entering the facility.
  • Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.

Data Entry Specialist

Rmc Rego medical consultants
12.2016 - 08.2017
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Compiled data and reviewed information for accuracy prior to input.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
  • Developed a system for organizing electronic files, improving overall document accessibility and retrieval times.
  • Provided ongoing support to clients by addressing questions or concerns related to test results and offering guidance on potential next steps.
  • Maintained laboratory equipment and supplies, ensuring proper functioning and compliance with laboratory standards.

Vendor Development/Recruiter

A Cut Above Services
08.2014 - 04.2016
  • Managed a team responsible for executing vendor development initiatives, providing guidance and support as needed.
  • Established partnerships with local businesses and organizations to promote economic development within the county.
  • Reduced turnover rates among staff by fostering a positive work environment with opportunities for growth and development.
  • Evaluated third-party vendors for potential partnerships in support of new product developments and innovations.
  • Collaborated with external vendors to procure essential equipment and services at competitive prices.
  • Assisted in the development of long-term contracts with reliable vendors, securing stable pricing and availability.

Customer Service Representative

Convergys/AT&T
05.2013 - 08.2014
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Medical Billing and Coding -

American Health Care And Documentation Professionals Group
02-2024

Corrections Academy -

Florida Gateway College
Lake City, FL
03.2018

High School Diploma -

Mandarin High School
Jacksonville, FL
01.2010

Skills

  • Email Management
  • Effective Communication
  • Critical Thinking
  • Multitasking
  • Active Listening
  • Time Management
  • CRM Software
  • Complaint Handling
  • Problem Solving
  • Attention to Detail
  • Customer Retention
  • Interpersonal Skills
  • Decision Making
  • Payment Processing
  • Performance Metrics
  • Call Center Experience
  • Adaptability
  • Written Communication
  • Telephone Etiquette
  • Conflict Resolution
  • Quality Assurance
  • Positive Attitude
  • Product Knowledge
  • User Support
  • Report Preparation
  • Inbound Call Support
  • Customer Service Experience

Timeline

First Response Customer Support

TELUS Digital
10.2023 - Current

Customer Support Specialist

Inspiro Relia US Inc
10.2023 - 01.2024

Correctional Officer-Sergeant

Florida Department Of Corrections
08.2017 - 08.2022

Data Entry Specialist

Rmc Rego medical consultants
12.2016 - 08.2017

Vendor Development/Recruiter

A Cut Above Services
08.2014 - 04.2016

Customer Service Representative

Convergys/AT&T
05.2013 - 08.2014

Corrections Academy -

Florida Gateway College

High School Diploma -

Mandarin High School

Medical Billing and Coding -

American Health Care And Documentation Professionals Group

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Patriece Bell