Summary
Overview
Work History
Education
Skills
Accomplishments
References
Languages
Timeline
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Patrik Mildner

Laredo,USA

Summary

Motivated, successful business professional with exceptional work morale and attention to detail. Diplomatic and tactful with professionals and non-professionals at all levels. Ability to work under pressure, meet tight deadlines, and make decisions in a dynamic work atmosphere. Powerful team player with excellent and proven leadership capabilities

Overview

15
15
years of professional experience

Work History

Customer Service Supervisor

Concentrix USA
08.2024 - Current
  • Level 2 Supervisor for Servicing and Highline (Savings accounts) for Apple Card managed through Goldman Sachs Bank USA.
  • Receive text or phone communication directly from customers or transferred from Level 1 agents due to the complexity of the customer’s concern or due to exasperate language threat of legal actions.

Operations Manager/Account Manager

NeighborWorks Laredo
10.2022 - 10.2023
  • Monitoring, maintaining, and continuously improving the efficiency of office procedures and current production of agency counselors for non-profit organization focusing on affordable housing.
  • In charge of allocating, distributing, and tracking outreach events for major federal program totaling $335,116 of rewarded funds; over 100 local foreclosures prevented during the timeframe of the initiative.
  • Single Point of Contact with the State of Texas regarding all program communication, including monthly expense reports and progress tracking.

Casing operator

4 Star USA
11.2021 - 10.2022
  • Operated casting machines to produce high-quality components for various industries.
  • Monitored production processes to ensure adherence to safety and quality standards.
  • Maintained and calibrated equipment for optimal performance during casting operations.

Operational Supervisor

Carter Express
04.2018 - 11.2021
  • Supervised daily operations ensuring efficient workflow and adherence to safety standards.
  • Managed team schedules to optimize productivity and coverage across shifts.
  • Implemented process improvements to enhance operational efficiency and reduce delays.
  • Conducted regular training sessions on equipment usage and safety compliance.

Senior Cross Dock Clerk

Linc Logistics
10.2015 - 04.2018
  • Coordinated inbound and outbound shipments to ensure timely processing.
  • Monitored inventory levels and reported discrepancies for management review.

Residential Mortgage Loan Officer/Marketing Manager

Gold Financial Services
10.2014 - 10.2015
  • Oversee the entire mortgage process including application, origination, underwriting, and closing.
  • Increasing sales both through cold calling and direct interaction with the industry.
  • Maintain compliance with federal lending regulations and bank underwriting policies.
  • Excellent time management skills.
  • Coordinated marketing events for local mortgage office. Events ranging from Blood Drives to BBQ Cook-Off for up to 100 attendants.
  • Created and maintained a successful business social media presence.
  • Continuously communicated regulatory changes to the realtor/builder community to keep them abreast of the ever-changing mortgage industry.

Office Manager

GEO Mortgage Services
11.2011 - 10.2014
  • Manage office operations to ensure efficiency and productivity.
  • Train and make sure appropriate skills are maintained for all employees in a very turbulent industry environment with continuous government regulatory changes.
  • Monitor the pipeline for all employees to avoid service interruptions towards the customer.
  • Promote company Loan Officers with realtors and builders to increase sales.

Senior Program Readiness Analyst

Penske Logistics
01.2011 - 10.2011
  • Collaborated with cross-functional teams to develop strategic logistics solutions.
  • Monitored inventory levels and reported discrepancies to management.

Education

Masters - International Business

Texas A&M International University
Laredo, TX
05.2011

Bachelor's Degree, BA - Concentration in Marketing

Mid Sweden University
Sundsvall, Sweden

Bachelor's Degree, BS - Concentration in German

Mid Sweden University
Sundsvall, Sweden

Oklahoma State University
Stillwater, OK

Skills

  • Customer relationship management
  • Conflict resolution
  • Data analysis
  • Technical troubleshooting
  • Compliance management
  • Operational efficiency

Accomplishments

Member of Phi Kappa Phi Honor Society

References

Available upon request

Languages

English
Full Professional
German
Professional
Swedish
Full Professional
Spanish
Limited

Timeline

Customer Service Supervisor

Concentrix USA
08.2024 - Current

Operations Manager/Account Manager

NeighborWorks Laredo
10.2022 - 10.2023

Casing operator

4 Star USA
11.2021 - 10.2022

Operational Supervisor

Carter Express
04.2018 - 11.2021

Senior Cross Dock Clerk

Linc Logistics
10.2015 - 04.2018

Residential Mortgage Loan Officer/Marketing Manager

Gold Financial Services
10.2014 - 10.2015

Office Manager

GEO Mortgage Services
11.2011 - 10.2014

Senior Program Readiness Analyst

Penske Logistics
01.2011 - 10.2011

Masters - International Business

Texas A&M International University

Bachelor's Degree, BA - Concentration in Marketing

Mid Sweden University

Bachelor's Degree, BS - Concentration in German

Mid Sweden University

Oklahoma State University

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