Patrina Brassard

Handle the entire biweekly payroll process for over 2,300 employees in California, ensuring accuracy and compliance with state regulations. My responsibilities encompassed managing garnishments, processing severance payments and terminations, and responding to employee inquiries regarding taxes, banking, and payroll system issues. I contributed to operational efficiency by improving Standard Operating Procedures (SOPs), and participated in the monthly reporting to the California Bureau of Labor Statistics (BLS) and Occupational Employment and Wage Estimates (OEWS). I worked alongside the Leave of Absence (LOA) and benefits teams to verify leave information and ensure accurate benefit data for employees on leave. Additionally, I managed the update and comparison of the 2024 State Unemployment Insurance (SUI) rates in Workday against ADP, confirming data accuracy and compliance.

At Situs, I was instrumental in implementing and overseeing the bi-weekly payroll process for 1,700 employees using Workday, including the management of garnishments, severance payments, and meticulous record-keeping for various transactions. I efficiently resolved employee inquiries regarding tax, banking, and system use via the Ivanti ticketing system. My contributions extended to optimizing payroll operations by creating salary SOP worksheets, improving payroll checklists, and initiating a new monthly report for the Bureau of Labor Statistics to enhance data accuracy. My role necessitated collaboration with LOA and Benefits teams for data updates essential for payroll processing and involved management of ACH returns, terminations, and urgent wire transfers. I am also aiding the accounting team in refining EIB mass data load processes in Workday. My tenure demonstrated a strong commitment to teamwork, operational improvement, and maintaining payroll accuracy and efficiency.

In this role, I played a pivotal role in the implementation of Assisted Sysco, integrating biweekly Workday processes for 47,000 colleagues. I was instrumental in coordinating acquisition calls, facilitating the transition of three new entities to Workday for biweekly payroll processing. My responsibilities also extended to managing Salesforce tickets, addressing queries related to payroll data entry for mass loads via EIB for various compensations like hours and gift cards. I conducted meticulous audits of payroll information using Workday reports to ensure accuracy and assisted in researching ACH returns within ADP Workforce Now (WFN). I managed the approval of submitted hours for 1,600 employees in ADP WFN, ensuring smooth data integration into Workday. Additionally, I supported the creation of standard operating procedures (SOPs) and the maintenance of checklists to streamline payroll processing. My role also involved assisting colleagues with EIB data loads, handling retroactive pay queries, and providing coverage during absences.

Handled the seamless transition of timekeeping systems for 3,000 colleagues, migrating from Kronos to Workday with attention to detail. I spearheaded the testing of various absence plans, ensuring accurate clock-in/out procedures, bonus allocations, and compliance with tax regulations. I was responsible for accurately submitting compensation data for biweekly payroll processing in Workday, handling all aspects of employee payroll accounts efficiently. My responsibilities also extended to resolving a broad range of employee queries related to taxation, payroll discrepancies, and document requests within a ticketing system. Additionally, I conducted thorough audits of Workday reports ensuring accuracy in bonuses, retrospective adjustments, and leave records. I also managed the setup and deactivation of garnishments including state tax, student loans, and support orders, demonstrating a comprehensive understanding of the payroll process and regulatory compliance.

In this role I managed biweekly payroll processing for 5,000 employees via Workday, employing EIB mass loads for efficiency. I conducted rigorous audits of Workday reports to ensure accuracy in bonuses, retroactive pay, terminations, and manual entries covering leave of absence, benefits, and on-cycle timecard submissions. My responsibilities also extended to assisting with the testing phase of new implementations transitioning from Workday to Workday Global, along with the publication of year-end tax documents. I played a key role in liaising with third-party services for the processing of taxes and garnishments. Demonstrating a strong collaborative spirit, I worked closely with team members to maintain alignment on new processes. I also managed the completion of final payroll processing for Puerto Rico within ADP Workforce Now (WFN) and assisted in distributing tax documents effectively.

Significantly contributed to enhancing the operational efficiency and employee satisfaction by spearheading the introduction of a Tier 2 Help Desk. I played a crucial role in training Tier 1 Help Desk associates on the nuances of case escalation to ensure a streamlined support process. My responsibilities also extended to monitoring of Salesforce for W2 and W2c processes, guaranteeing thorough completion and timely communication with customers. I actively collaborated with payroll supervisors and associates to assess and fulfill resource requirements, and adeptly managed US and Canadian payroll settlements using Workday. Furthermore, I was responsible for the generation and processing of annual tax documents, alongside managing garnishments for various deductions, thereby ensuring compliance and accuracy in payroll administration. My role also encompassed overseeing the Salesforce system to provide robust support in payroll processing, configurations, tax-related inquiries, and garnishment issues, ensuring a seamless operation.