Summary
Overview
Work History
Education
Skills
Timeline
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Patrina Council

San Francisco, CA,CA

Summary

Residential Program Specialist with 14 years of experience in client support within residential facilities. Proficient in motivating residents to complete tasks and achieve behavioral goals for self-sustainability.

Overview

7
7
years of professional experience

Work History

Residential Program Aide

HAMILTONS FAMILIES
01.2023 - Current
  • Enhanced residents'' daily living experiences by providing compassionate care and assistance with activities of daily living.
  • Elevated resident satisfaction levels by actively seeking and incorporating feedback into program improvements.
  • Continuously expanded knowledge on disability-related topics through professional development opportunities to enhance quality of care provided to residents
  • Aided residents in achieving greater independence by teaching life skills such as budgeting, meal planning, and personal hygiene practices.
  • Provided essential support to residents with diverse disabilities, ensuring their safety and well-being at all times.
  • Optimized resource allocation by monitoring program budgets closely and making cost-effective decisions regarding supplies and services.
  • Conducted residential area safety checks and promoted security awareness to preserve order and discipline.
  • Attended meetings to review files and implement action plans to meet individual needs of residents.
  • Drafted incident reports and contacted local authorities for support and assistance in crisis situations.


Residential Monitor

THE FIVE KEYS
06.2018 - 11.2024
  • Maintained relations with local law enforcement and emergency services for prompt safety responses.
  • Supported residents in daily needs to ensure well-being and satisfaction.
  • Managed supply inventory within budget constraints for facility operations.
  • Documented incidents and maintained records to enhance team communication.
  • Collaborated with case managers to create individualized resident success plans.
  • Implemented emergency safety protocols, prioritizing resident welfare and order.
  • Trained new Residential Monitors on policies, enhancing onboarding efficiency.
  • Conducted room checks to uphold cleanliness standards and identify maintenance needs.

Residential Aide

Les Marquis Family Shelter
02.2020 - 09.2024
  • Participated in staff meetings by sharing insights on resident behavior trends and proposing collaborative strategies.
  • Tracked progress towards service plan objectives.
  • Achieved organizational goals by addressing barriers to client success and working on effective solutions with the team.
  • Maintained safety by regularly monitoring security cameras in the facility.
  • Linked residents to community resources including jobs, healthcare, housing, and education to enhance stability.
  • Facilitated rehousing efforts by coordinating with local agencies.
  • Fostered self-sufficiency among residents through consistent rule enforcement and accountability measures.
  • Ensured orderly environment via room checks, conflict resolution, and prompt maintenance responses.

Residential Advisor

Treasure Island Job Corps
03.2018 - 11.2023
  • Monitored common areas and enforced quiet hours, fostering respect among residents.
  • Created newsletters to inform residents about events, deadlines, and announcements.
  • Led workshops on time management, study skills, and stress reduction for personal growth.
  • Provided referrals and connected students with resources for support.
  • Participated in training programs to maintain knowledge of residential advising best practices.
  • Managed administrative tasks like incident reporting, room assignments, and key distribution.
  • Conducted evaluations of student progress to align goals with campus expectations.
  • Facilitated meetings to address concerns, review complaints, and discuss policy changes.

Education

CNA CERTIFIED

REAL ALTERNATIVES PROGRAM
San Francisco, CA
09-2025

Skills

  • Upholding professional boundaries in interactions
  • Emotional regulation
  • Positive reinforcement
  • Social skills development
  • Client advocacy
  • Cross-cultural sensitivity
  • Compassionate communication

Timeline

Residential Program Aide

HAMILTONS FAMILIES
01.2023 - Current

Residential Aide

Les Marquis Family Shelter
02.2020 - 09.2024

Residential Monitor

THE FIVE KEYS
06.2018 - 11.2024

Residential Advisor

Treasure Island Job Corps
03.2018 - 11.2023

CNA CERTIFIED

REAL ALTERNATIVES PROGRAM

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