Office or hospital position where my customer service, organizational skills, ability to work under pressure, act as liaison between patients, nurses and physicians. Medical Assistant/Phlebotomy experience with strong work ethic, adaptability and interpersonal skills. Having the ability to pay attention to detail, multitask and transition from one activity to another in a timely manner.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Phlebotomist
American Red Cross Blood Donation Center
Atlanta, GA
11.2021 - 08.2022
Educated patients on proper blood draw techniques.
Labeled blood vials with critical information like time of collection, date and patient name.
Compiled and submitted data for demographic research.
Maintained a clean, safe, and organized work environment.
Assessed plasma collection machines for proper functionality.
Prepared specimens for transport to external laboratories.
Verified patient information prior to specimen collection.
Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
Collected specimen samples and transported to laboratory for processing.
Adhered to HIPAA guidelines regarding patient privacy.
Maintained accurate records of collected specimens and test results.
Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Followed all safety protocols when handling hazardous materials.
Assessed donor vital signs during and after procedures to check for fatigue or dizziness.
Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Verified collection orders and communicated discrepancies to nurses.
Care Promoter
ChenMed/Jen Care
Fort Lauderdale, FL
01.2017 - 06.2021
Explained treatment procedures and physicians' instructions.
Assisted back office patient processes to reduce office wait times.
Labeled and completed lab requisitions using ICD and CPT coding.
Collaborated with other departments within the organization in order to provide seamless service delivery across multiple departments.
Responded to patient callbacks and phone-in prescription refill requests.
Educated patients about medications, procedures and physician's instructions.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Conducted routine laboratory tests and sample analyses to monitor diseases.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Monitored inventory levels of supplies and equipment used by the Medical Assistants in order to maintain an adequate stock level at all times.
Kept facility stocked with necessary supplies, equipment and instruments.
Measured vital signs and took medical histories to prepare patients for examination.
Contacted pharmacies to submit and refill patients' prescriptions.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Changed dressings on wounds to prevent infection and check for healing.
Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Administered medications under physician's supervision.
Communicated with pharmacies for prescription refills on behalf of supervising physician.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Medical Assistant/Team Leader
MdNow
Fort Lauderdale, FL
08.2016 - 03.2017
Labeled and completed lab requisitions using ICD and CPT coding.
Explained treatment procedures and physicians' instructions.
Responded to patient callbacks and phone-in prescription refill requests.
Educated patients about medications, procedures and physician's instructions.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Conducted routine laboratory tests and sample analyses to monitor diseases.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Monitored inventory levels of supplies and equipment used by the Medical Assistants in order to maintain an adequate stock level at all times.
Kept facility stocked with necessary supplies, equipment and instruments.
Fostered positive relationships among team members by encouraging collaboration between colleagues.
Measured vital signs and took medical histories to prepare patients for examination.
Contacted pharmacies to submit and refill patients' prescriptions.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Performed preliminary physical tests to accurately record results in patient history summary.
Changed dressings on wounds to prevent infection and check for healing.
Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Followed principles of asepsis and infection control to meet patient safety guidelines.
Security Officer
G4S Secure Solutions
Fort Lauderdale, FL
02.2014 - 12.2016
Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Provided friendly and professional assistance to employees, visitors and customers.
Searched bags manually to identify prohibited items and contraband.
Addressed problems quickly and reported clear information while working under minimal supervision.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Monitored building and property entrances and exits to detect intrusions and protect assets.
Reported safety hazards for remediation response.
Medical Assistant
Central Medical Group
Fort Lauderdale, FL
06.2016 - 09.2016
Labeled and completed lab requisitions using ICD and CPT coding.
Handled general office duties to support administrative staff during peak hours.
Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Cleaned and maintained medical equipment following procedures and standards.
Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Organized charts, documents and supplies to maintain team productivity.
Measured vital signs and took medical histories to prepare patients for examination.
Positioned patients properly during examination or treatment for comfort and safety.
Changed dressings on wounds to prevent infection and check for healing.
Contacted pharmacies to submit and refill patients' prescriptions.
Administered medications under physician's supervision.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Responded to patient callbacks and phone-in prescription refill requests.
Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Followed principles of asepsis and infection control to meet patient safety guidelines.
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Collected, labeled and stored laboratory specimens properly prior to testing.
Direct Care Worker
Ann Stork Center
Fort Lauderdale, FL
01.2013 - 02.2014
Maintained detailed records of services performed on clients.
Tracked and reported clients' progress based on observations and conversations.
Helped clients with personal needs from exercise to bathing and personal grooming.
Transported patients to medical, dental and personal care appointments.
Assisted with client personal care needs to foster independence and well-being.
Participated in team meetings to discuss best practices for providing quality care.
Monitored client progress and reported changes in behavior or physical condition to supervisor.
Monitored clients' activity levels and helped prevent sedentary behavior.
Performed basic first aid procedures when necessary.
Enhanced patient wellbeing by supporting participation in recreational activities.
Made beds, swept floors and sanitized surfaces to support activities of daily living.
Provided personal care to clients, such as bathing, grooming and toileting.
Hairstylist
Hair by Trina
Fort Lauderdale, FL
06.2008 - 01.2012
Upsold additional services when appropriate to increase sales volume.
Employed styling techniques and hair product routines specifically tailored to Afro-textured hair.
Educated clients on proper home hair care maintenance techniques.
Maintained cleanliness of work station by sanitizing tools and equipment between uses.
Shampooed, conditioned and dried hair and scalp or hairpieces.
Demonstrated knowledge of health and safety regulations in the workplace.
Pre-booked future appointments to increase repeat business.
Kept work stations clean and sanitized scissors, combs and other styling tools.
Created updos for special occasions like weddings or proms.
Selected hair colors, products and services based on customer preference and individually designed hair care plan.
Greeted customers, answered phones and booked appointments.
Radiology Secretary/Patient Transporter
Tenet Northridge Medical Center
Fort Lauderdale, FL
06.2008 - 06.2009
Scheduled and confirmed patient appointments and consultations.
Processed incoming and outgoing mail, faxes, and emails in a timely manner.
Performed bookkeeping duties, preparing and sending financial statements or bills.
Managed appointment reminders via phone calls or text messages.
Ensured compliance with HIPAA regulations regarding privacy and security of patient information.