Patrina Garner
Chicago,IL
Summary
Articulate and highly-skilled Inbound Call Center Representative provides accurate and friendly customer service. Manages customer inquiries daily in fast-paced environment to meet deadlines while working within strict metrics. Drives loyalty and strengthens customer relationships through exceptional experiences and valuable insights.
Overview
16
16
years of professional experience
Work History
Remote Care Team Representative
Sedgwick
02.2024 - Current
- Managed a high volume of incoming calls from policyholders, demonstrating excellent communication skills and empathy during stressful situations.
- Handled sensitive client information with discretion, adhering to strict privacy policies and confidentiality standards at all times.
- Established rapport with clients through active listening, helping them feel heard and supported throughout the claims process.
- Assisted clients in filing workers compensation, leave of absence, general liability, and property claims.
Operations Manager
Body Transitions 365
11.2020 - 02.2024
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Expanded product line to meet consumer demands, conducting market research to identify new opportunities.
- Improved client wellness by creating personalized health plans and providing ongoing support.
- Empowered clients to take control of their health through education on disease prevention and management strategies.
SENIOR TELLER
BMO HARRIS BANK
01.2019 - 11.2020
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
- Answered inquiries regarding checking and savings accounts and other related products.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
SALES CONSULTANT
AT&T
01.2009 - 09.2017
- Achieved top performer status consistently due to excellent sales results and customer feedback ratings.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
Education
Criminal Justice
South Suburban College of Cook County
South Holland, ILSkills
- Critical thinking
- Multitasking Abilities
- Time management
- Quality control
- Excellent Communication
- Team Collaboration
- Senior leadership support
- Business growth and retention
- Data entry proficiency
- Customer Relations
Timeline
Remote Care Team Representative
Sedgwick
02.2024 - Current
Operations Manager
Body Transitions 365
11.2020 - 02.2024
SENIOR TELLER
BMO HARRIS BANK
01.2019 - 11.2020
SALES CONSULTANT
AT&T
01.2009 - 09.2017
Criminal Justice
South Suburban College of Cook County
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