Patrina Green
Hartford,CT
Summary
Developed strong communication and organizational skills in clinical setting, ensuring efficient patient care and administrative support. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success and operational efficiency. Personable and compassionate candidate with strong communication skills and dedication to patient care. Understanding of medical terminology and proficiency with electronic health records enhances ability to support healthcare teams. Focused on providing quality patient experiences and contributing to efficient clinical operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
Hartford HealthCare
01.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Improved clinical workflow with introduction of electronic health records system.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Medical Assistant
Joel Miller Endocrinologist
12.2019 - 08.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtain A1C in the office.
- Empowered patients through education on self-management techniques for chronic conditions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
DSP (Direct Support Professional)
FAVARH-The Arc of Farmington Valley
04.2019 - 11.2019
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Maintained entire family's schedule and organized events.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Advocated for clients' needs and rights in various settings, enhancing their quality of life.
- Enhanced communication skills of non-verbal clients using alternative communication devices.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Assisted disabled clients to support independence and well-being.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Medical Assistant Externship
Silver Lane Medical Center
03.2019 - 05.2019
- Prepares treatment rooms and equipment for patient exams as well as stock supplies
- Initial client intake including reason for visit and chief complaint
- Breathing treatments
- Specimen collection; urine, strep etc
- Vitals
- Phlebotomy
- Physicals; hearing and vision test
- Maintain appropriate inventory
- EKG's
Warehouse Worker
Amazon Fulfillment Associates
10.2018 - 04.2019
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Maintained clean, orderly work environment free of hazards.
Waitress
Duncaster
11.2011 - 09.2018
- Quickly recorded transactions in the micros system to deliver prompt service
- Routinely cleaned work areas, glassware and silverware throughout each shift
- Immediately reported accidents, injuries or unsafe work conditions to manager
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages, and ingredients
- Demonstrated genuine hospitality while greeting and establishing rapport with guest
- Developed and maintained positive working relationships with others to reach business goals
- Inventoried and restocked items throughout the day
- Provided friendly and attentive service
- Addressed diner complaints with kitchen staff and served replacement menu items promptly
- Set dining tables according to type of event and service standards
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for others staff
- Followed all safety and sanitation policies when handling food and beverages to upload proper health standards
- Consistently provided professional, friendly and engaging service
- Skillfully promoted items on beverage lists and restaurant specials
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
CSR
Tacair
08.2016 - 08.2018
- Answered an average of 20 to 30 calls per day by addressing customers inquiries, solving problems and providing new information that changes in the Fbo
- Greeted customers entering the Fbo to ascertain what each customers wanted or needed
- Politely assisted customers in person and via telephone
- Answered questions with up-to-date knowledge of sales on fuel
- Provided an elevated customer experience to generate a loyal clientele
Administration/ Receptionist
Nicole Wilson LLC
01.2017 - 06.2017
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
- Ordered and distributed office supplies while adhering to fix office budget
- Managed office supplies, vendors, organization and upkeep
- Maintained a clean reception area, including lounge and associated areas
- Completed data entry, tracked resumes and maintained the application tracking system
- Coordinated, scheduled and arranged meetings and travel calendars, including business and social events
- Answered and quickly redirected up to 20 calls per day
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High school or equivalent - Medical assistiant
American Institute
10.2018
High school diploma -
A.I Prince Technical High School
Hartford, CT06.2009
Skills
- Server
- Customer Service
- Microsoft Office
- Word
- MS Office
- POS
- Fast learner
- Organizational Skills
- Microsoft Excel
- Direct Support
- Direct Care
- EMR Systems
- Phlebotomy
- Laboratory Experience
- Vital Signs
- Insurance Verification
- Medical Scheduling
- Medical Terminology
- Medical Records
- Medical Office Experience
- Venipuncture
- Office Experience
- Medical Coding
- Medical Billing
- Computer literacy
- Front desk
- Microsoft Word
- Typing
- Word processing
- Documentation review
- Primary care
- Clerical experience
- Administrative experience
- ICD-10
- Phone Etiquette
- ICD Coding
- Anatomy Knowledge
- Time management
- Conflict management
- Training & development
- Epic
- Patient scheduling
- HIPAA compliance
- EMR / EHR
- CPR
- Laboratory specimen collection
- Compassionate caregiver
- Payment collection
- Procedure assistance
- Reliable team player
- Specimens collection and processing
Skills
Phlebotomy Certified, Electrocardiograms, Vital signs, Minor surgeries assistance, Examination support, Medical terminology, CPR-First Aid Certified, Patient education, Hearing and vision testing, Medical billing insurance, Patients' file maintenance, Records maintenance, Appointments scheduling, Data entry: EMR, Copy, fax and scan
Certification
CPR Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Medical Assistant
Hartford HealthCare
01.2022 - Current
Medical Assistant
Joel Miller Endocrinologist
12.2019 - 08.2021
DSP (Direct Support Professional)
FAVARH-The Arc of Farmington Valley
04.2019 - 11.2019
Medical Assistant Externship
Silver Lane Medical Center
03.2019 - 05.2019
Warehouse Worker
Amazon Fulfillment Associates
10.2018 - 04.2019
Administration/ Receptionist
Nicole Wilson LLC
01.2017 - 06.2017
CSR
Tacair
08.2016 - 08.2018
Waitress
Duncaster
11.2011 - 09.2018
High school or equivalent - Medical assistiant
American Institute
High school diploma -
A.I Prince Technical High School
CPR Certification
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