Patrina Harrison
Chula Vista,CA
Summary
Compassionate and motivated professional with a strong foundation in sociology, over three years of in-home caregiving experience, and a background in operations and customer service. Skilled in client centered care, advocacy, and crisis management, with proven ability to build trust and support individuals with diverse needs. Dedicated to promoting wellbeing, equity, and empowerment, while bringing excellent organizational, communication, and leadership skills. Passionate about applying both lived and professional experience to advance in the field of social work.
Overview
15
15
years of professional experience
Work History
Home Health Aide
Private Care for Daniel Guillou
01.2022 - Current
- Provide in-home care for a client living with C5-6 quadriplegia for over 30 years.
- Demonstrate empathy, responsibility, and trustworthiness in long-term caregiving.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Administered medications in accordance with doctor's instructions.
- Provided direct personal care and administrative services to clients.
OPERATIONS COORDINATOR
JLAB AUDIO
07.2018 - Current
- Foster a collaborative and enjoyable work environment through special projects.
- Ensure clean and resilient operations by maintaining key reports and documents.
- Supervise operations per policies, ensuring a safe working environment.
- Prevent supply shortages, contributing to prosperity for all.
- Produce detailed reports, showcasing tenacity and attention to detail.
- Solve discrepancies with cost-effective solutions, demonstrating ownership.
- Maintain nimble communication across departments for effective operations.
- Assist management by modeling data, reflecting curiosity and analytical skills.
CUSTOMER SERVICE TEAM LEAD
JLAB AUDIO
11.2015 - 07.2018
- Motivated teams by recognizing and rewarding excellence, fostering a positive and enjoyable work environment.
- Developed strategies to assist associates in meeting goals, demonstrating empathy and leadership.
- Promoted high customer satisfaction by resolving problems with friendly and knowledgeable service, maintaining trustworthiness.
- Implemented company processes to effectively resolve customer service issues, ensuring prosperity for all customers.
CUSTOMER SERVICE REPRESENTATIVE
Jenny Craig
11.2010 - 11.2015
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered questions from customers by phone and email, offering company details and policy information as requested.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
Education
Bachelor of Arts - Sociology
Louisiana State University
Baton Rouge, LA05.2025
Associate of Science - Sociology
Southwestern College
Chula Vista, CA01.2023
Skills
- Dependable: Reliable & Trustworthy, Policy and Procedure Adherence
- Empathetic: Professional and Friendly, Leadership
- Curious: Critical Thinking, Data Analysis
- Persistent: Attention to Detail, Inventory Management
- Agile: Documentation and Reporting, Record Keeping
Timeline
Home Health Aide
Private Care for Daniel Guillou
01.2022 - Current
OPERATIONS COORDINATOR
JLAB AUDIO
07.2018 - Current
CUSTOMER SERVICE TEAM LEAD
JLAB AUDIO
11.2015 - 07.2018
CUSTOMER SERVICE REPRESENTATIVE
Jenny Craig
11.2010 - 11.2015
Bachelor of Arts - Sociology
Louisiana State University
Associate of Science - Sociology
Southwestern College