Patrina Henry
Brooklyn,NY
Summary
Experience in healthcare environmental services and building maintenance. Proficient in maintaining a clean, healthy, and safe environment. Ensuring excellence in patient engagement and staff engagement.
Overview
6
6
years of professional experience
Work History
Operations Project Manager
NYU Langone/Collins Building Services, INC.
New York, NY
01.2023 - Current
- Responsible for assisting in directing and overseeing the support services and operational needs of over 17 Manhattan profiles
- Coordinates the tasks of the frontline associates and will serve as a liaison between administration and unit departments, providing the highest possible level of service
- Establishes and annually reviews standards and work procedures for all staff
- Plans work and staffing schedules and areas of work to ensure adequate services are rendered
- Assists in the hiring process; interview, hiring, onboarding, and training of new associates
- Orients, develops, and supervises all supervisory/housekeeping staff
- Conducts regular building inspections and makes recommendations to the facility
- Conducts monthly reporting of goals, accomplishments, and future plans
- Appraise inventory levels on frequent basis, working with different venders creating new proposals to keep quantities well-stocked
- Provides staff education and continuous training
- Communicates with Unions and Union members to developed strategies for staff to achieve customer service goals.
- Communicates with staff, administration, and other departments
- Coordinates outside services (pest control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program Sani-Pak Sterilization process for RMW)
- Operates the Surfacide Ultraviolet burner
- ATP Htygenina Swabbing for room Validation
- Assists in the training for Ebola Drill and Monkey Pox.
- Produce SOPs to document workplace procedures and optimize productivity through standardization.
- Manage payroll and time and attendance systems.
- Performs regular audits of staff records to upkeep modules/trainings for Joint Commission.
Assistant Director
Crothall Bellevue Hospital Center - Environmental Services
New York, NY
07.2021 - 12.2022
- Assisted the Director of Environmental Services in directing and leading all aspects of the operational needs and coordinating the tasks of the Operations Managers
- As a liaison between administration and Hospital Departments and delivered the highest possible level of service
- Established and reviewed standards and work procedures for all Housekeeping Staff in accordance with established policies and practices of the facility
- Planned work schedules, hours, areas of work, and job duties to ensure adequate housekeeping services are rendered to all areas
- Interviewed, selected, hired, evaluated, and recommended terminations of facility housekeeping personnel according to facility standards
- Oriented, trained, developed and supervised all Housekeeping Staffs
- Performed regular facility inspections and evaluations; ability to recommend action items; assists with relocations within the facility
- Conducted regular staff meetings and communicated with members of other departments to coordinate housekeeping activities
- Scheduled major project work, assuring that adequate staff and supplies are available
- Conducted regular inventory of housekeeping supplies
- Assisted Department Directors with budgets QVR report, Infection report, PCS report.
Office Assistant- Environmental Services
NYCHHC Kings County Hospital Center
New York, NY
11.2018 - 06.2021
- Facilitated all EPIC trainings, while manage bed flows, bed TAT, and employee logins
- Managed RJR temp's schedule, timesheets, and training with Ops Manager for all Tours
- Assisted with New Admission rounding focusing on 3 Priority Units
- Maintained Kings Service Recovery log that connects all Supervisors and Managers informing them on all issues and concerns
- Maintained compliance with Compass A.I.T and HHC A.I.S training for all Tours ensuring compliance
- Assisted in weekly John Kang Labor Reports
- Identified ineffective workflow processes in order to implement process improvement
- Developed and implemented a Mission and Vision for a successful business model
- Provided leadership and implemented standard operating procedure.
Service Aide
NYCHHC Kings County Hospital Center
Brooklyn, NY
02.2018 - 10.2018
- Cleaned, maintained, and sterilized facility, ensured a germ-free environment
- Collected, emptied, transported, and disposed of debris and garbage
- Ensured maintenance of Behavioral Health Psychotherapy Department
- Transported and stocked of Departmental supplies
- High profile clean, maintenance of patient areas and staff offices
- Patient engagement and following the ICARE model and ensuring patient safety
- Wore correct protective equipment and following guidelines.
Business Owner and Manager
HairTrina
01.2005
- Developed and implemented Mission and Vision for a successful business model
- Oversaw quality client engagement and building services
- Provided leadership and implemented standard operating procedures
- Inventory management and financial management
- Staff development, and conflict resolution.
Education
CSPD Certified: Provisional Certified Central Service Technician -
IAHCSMM
10.2019
Associates of Art - Business Management
Interboro Institute
01.2005
Cosmetology Certificate/ License -
Wilfred Academy
01.1994
Skills
- Operational Efficiency
- Scheduling and Planning
- Strategic Planning
- Inventory Control
- Project Management
- Workforce Training
- Vendor Sourcing
- Compliance Monitoring
- Microsoft Office Suite Proficient
- Customer Relations
- Staff Training and Motivation
- Business Analysis
- Data Analysis
- Staff Training and Mentoring
- Performance Improvements
Recognition
Certificate of Commitment and Dedication, September 2019, NYC HHC Kings- Sheldon McLeod
Timeline
Operations Project Manager
NYU Langone/Collins Building Services, INC.
01.2023 - Current
Assistant Director
Crothall Bellevue Hospital Center - Environmental Services
07.2021 - 12.2022
Office Assistant- Environmental Services
NYCHHC Kings County Hospital Center
11.2018 - 06.2021
Service Aide
NYCHHC Kings County Hospital Center
02.2018 - 10.2018
Business Owner and Manager
HairTrina
01.2005
CSPD Certified: Provisional Certified Central Service Technician -
IAHCSMM
Associates of Art - Business Management
Interboro Institute
Cosmetology Certificate/ License -
Wilfred Academy
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