Patrina Herrell

Conducted comprehensive assessments of members health status, strengths, needs, and preferences. Develop, implement, and monitored individualized care plans in collaboration with members, their families and interdisciplinary teams. Advocated for members by identifying and addressing barriers to care, escalating concerns as appropriate.

Assisting members in maintaining Medicaid eligibility.

• Development of new Service Coordinator Program to aid residents with various daily needs.
• Promote and advocate for independent living of elderly / non-elderly residents, via linkage to proper support services.
• Network with partner service agencies and educate residents on available resources and services, application procedures, client rights, and provide advocacy, as necessary.
• Collaborate with colleagues and management to obtain consistency among sites and ensure provisions of services of residents served.
• Manage HUD program guidelines and deadlines.
• Facilitated communication between residents and management, enhancing community engagement.
• Managed scheduling of staff and resources for community events and activities.
• Developed and implemented operational procedures to streamline service delivery processes.
• Led initiatives to enhance resident satisfaction through feedback collection and analysis.
• Oversaw compliance with safety regulations, ensuring a secure living environment for residents.
• Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Managed a high volume of client requests, ensuring timely and effective service delivery.
• Resolved customer complaints and issues to drive satisfaction and loyalty.
• Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
• Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.

• Taught youth behavior modification program and checked for improvement and documented progress.
• Conducted group sessions for life and social skills; including, helped in development of student goals.
• Provided guided training to prepare student to take the TSAC Exam.

• Provided support up to thirty patients (3-18 years of age), with care for emotional disorders, mentally impaired, or with disabilities in secured clinical environment and kept required documentation.
• Provided direct assistance to patients: daily living skills, personal hygiene, diet, and school attendance.
• Participated in patient interviews, developing / implementing patient treatment, and group / individual therapy sessions.
• Partnered with Registered Nurse, Therapists, Social Workers, and Psychiatrists to deliver proper treatment and therapy to patient.

• Educated families on child development, parenting skills, parent / child conflict resolution skills, developing support systems, and creating family goals.
• Taught and provided guidance to families on daily living skills, relationship building skills, communication skills, social skills, monetary management, employability skills, and connected families to community resources.
• Performed investigations, enforced interventions, and provided emergency services.
• Prepared reports on child progress for state and federal courts.
• Communicated and built strong relationship with the Office of Family and Children and partner agencies.