Patrina Johnson
Tower Isles
Summary
Detail-oriented and personable professional with a strong foundation in sales, customer service, administration, and hospitality operations. Over 2 years working onboard a cruise ship and 4 years of experience supporting guest and employee relations in fast-paced environments. Handled over 150 calls per shift and resolve queries and a typing speed of 40 to 60 wpm
Overview
4
4
years of professional experience
Work History
Spa therapist
Onespa World
Onboard
01.2023 - 01.2025
- Experience spa therapist who catered to over 50 customers closing in sales and providing product knowledge. managed front desk, greeting guest, booking appointment and ensuring accurate transaction completion
- Experienced in delivering wellness treatments for manicure and pedicure, relaxing, massage treatments, and assisted spa manager played a key role in delivering exceptional guest experience and supporting spa team
- Experience therapist who executed assistant management skills
- Contributed to business growth by consistently meeting or exceeding sales targets for both treatments and retail products.
Collection and Customer Service agent
Sutherland Global
Kingston
01.2022 - 01.2023
- Conducted market research for over 100 customers to identify emerging trends and consumer preferences, providing valuable insights for product development and positioning.
- Oversaw the creation of engaging content for various platforms, collaborating with internal teams and external agencies to ensure brand consistency and relevance.
Sales Associate
Smart space
Kingston
01.2021 - 01.2023
- Displayed high levels of patience and empathy in effectively diffusing escalated situations all while remaining professional at all times, this resulted in an increase in an first call resolution
- Developed successful tactics to sell products and services to over 50 customers daily.
Education
GED -
UNIVERSITY OF THE WEST INDIES
Kingston, Mona01.2018
High School Diploma -
ANNOTTO BAY HIGH SCHOOL
Annotto Bay01.2017
Skills
- Customer service
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
LANGUAGES
English: Fluent
Spanish: Basic
Timeline
Spa therapist
Onespa World
01.2023 - 01.2025
Collection and Customer Service agent
Sutherland Global
01.2022 - 01.2023
Sales Associate
Smart space
01.2021 - 01.2023
GED -
UNIVERSITY OF THE WEST INDIES
High School Diploma -
ANNOTTO BAY HIGH SCHOOL
ADDITIONAL
- STCW certification and medical
- C1-D visa and seaman’s book
- Certificate of Proficiency