PATRINA JOHNSON
Conley,GA
Summary
Dynamic professional with extensive experience in counseling and business management, notably at B & J Pathways to Success. Proven ability in client advocacy and crisis intervention, fostering empowerment and self-sufficiency. Skilled in behavioral modification and building rapport, consistently enhancing client satisfaction and operational efficiency. Committed to continuous professional development and innovative solutions.
Knowledgeable group Facilitator with a solid track record in providing compassionate and effective counseling services. Leveraged therapeutic techniques to support clients in overcoming personal challenges and improving mental health. Demonstrated proficiency in active listening and emotional intelligence, fostering safe and supportive environment for clients.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Counselor / Group Facilitator
B & J Pathways to Success, Corporation
12.2022 - Current
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
Owner / Operator
Johnson's Income Tax & Business Services
04.1993 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Founder, Manager and Group Facilitator
Seaport Christian Counseling
04.2014 - 05.2016
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
- Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Ensured compliance with industry regulations while maintaining ethical business practices at all times.
- Managed and motivated employees to be productive and engaged in work.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Continually sought opportunities for professional development by attending relevant trainings, workshops, and conferences to enhance facilitation skills and stay abreast of industry trends.
Education
BBA - Management
Savannah State University
Savannah, GABachelor of Arts - Social Work
Armstrong Atlantic University
Savannah, GAAssociate of Science - Mental Health Counseling
Armstrong Atlantic University
Savannah, GAMaster of Science - Mental Health Counseling
Walden University
Minneapolis, MN06-2010
Skills
- Skilled in intake interviewing
- Counseling
- Mental health support
- HIPAA
- Building rapport
- Client advocacy
- Self-care strategies
- Crisis intervention techniques
- Behavior monitoring
- Anger management
- Adolescent counseling
- Interventions
- Needs assessment
- Personal development sessions
- Behavior modification
- Crisis call reception
- Solution-focused counseling
- Conflict resolution
Certification
Certified Life Coach
Certified Anger Management Specialist
Timeline
Counselor / Group Facilitator
B & J Pathways to Success, Corporation
12.2022 - Current
Founder, Manager and Group Facilitator
Seaport Christian Counseling
04.2014 - 05.2016
Owner / Operator
Johnson's Income Tax & Business Services
04.1993 - Current
BBA - Management
Savannah State University
Bachelor of Arts - Social Work
Armstrong Atlantic University
Associate of Science - Mental Health Counseling
Armstrong Atlantic University
Master of Science - Mental Health Counseling
Walden University
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