Patrina Simpson
Laurel,MD
Summary
To obtain a position within an esteemed organization where my management experience and knowledge of integrated systems in Security, Physical Security, Operations Management and Fire and Life Safety can be applied.
Overview
16
16
years of professional experience
Work History
Client Portfolio Manager
Allied Universal Security-JBG SMITH
Washington DC
01.2019 - Current
- Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results
- Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business
- Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention
- Engage regularly with clients to share his/her expertise to enhance the value of Allied Universal's offering
- Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost-effective manner
- Manage the delivery of services through subordinate team and fill in for them and the District Manager in their absence or as requested or required
- Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime
- Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime
- Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability
- Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
- Enforce Allied policies as outlined by the handbooks and executive memos
- Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement
- Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from face-to-face meetings
- Maintain confidentiality of all information and data
- Keep records and prepare accurate and timely reports both manually and through automated methods
- Maintain regular attendance to ensure avoidance of unpredictable, frequent and/or ongoing late arrivals and chronic tardiness
- Perform other related duties and responsibilities as assigned or required.
Chief Fire Marshal
Allied Universal Security
Washington, D.C.
01.2017 - 01.2019
- Monitors, maintains, and follows up on Fire Core 12 surveys for all Country Offices
- Monitors, maintains, and follows up on information pertaining to all fire and life safety incidents in Country Offices
- Respond to all inquiries pertaining to Country Offices
- Oversees and manages all aspects of emergency drills (fire, shelter-in-place, etc.) for Bank owned and leased facilities
- Supervise the day-to-day functions of the Fire Marshals and Senior Fire Marshals
- Oversees, manage, and provide training for programs under the purview of the Fire Life Safety team (Emergency Warden, Staff with Disability, Fire Extinguisher, Evacuation Chair, WSAT, etc.)
- Assist/coordinate visits for the Bank's insurance underwriter FM Global
- Provides technical expertise and advisory services to Country Offices in efforts to resolve fire life safety issues/deficiencies
- Assists in the development, implementation, and maintenance of HQ Standard Operating Procedures (SOPs)Performs regular reviews and evaluation of all web content pertaining to the FLS team.
Senior Systems Officer
Allied Universal Security Services
Washington, D.C.
01.2016 - 01.2017
- Participated in the review of blueprints and construction plans which affect the security technology and fire life safety systems in all Bank-owned and leased space
- Assisted the Systems Coordinator during the installation/integration of security technology and fire life safety systems and insures timely commissioning of same
- Assisted the Systems Coordinator by ensuring that systems are brought online per scope, applicable codes, and Bank Group standard, etc
- Supervises the functions and procedures performed by the Systems team
- Developed and administered training to Systems team personnel regarding the features, proper function, and application of security technology and fire life safety systems
- Developed Standard Operating Procedures in accordance with World Bank standards.
Global Outreach Coordinator
AlliedBarton Security Services
Washington, D.C.
01.2015 - 01.2016
- Conduct monthly Emergency Warden training sessions for personnel assigned as Emergency Wardens
- Ensured all World Bank Group Offices Globally have adequate warden coverage
- Coordinate annual Evacuation and Shelter-In-Place drills
- Organize and facilitate annual tour of the World Bank Group facility for Fire Department personnel in surrounding Metropolitan area
- Maintain documentation of warden equipment, training, and drill stats
- Build, improve and maintain effective relationships with both clients and employees
- Coordinate necessary support services to effectively manage client sites to meet/exceed operational goals and provide quality customer service.
Security Operations Assistant/Client Services Coordinator
AlliedBarton Security Services
Washington, D.C.
01.2011 - 01.2015
- Manage the overall operations within the Special Assignment Unit (ID Office, Protocol Services and Visitor Center) to ensure that customer satisfaction is at the optimum level while operating within established protocols
- Ensure staff under my domain follows the guidelines set forth by the Administrative Manual Statement (AMS) 6.50 upon the issuance of World Bank access ID cards
- Coordinate Security support for events, attend meeting with clients to discuss and review security support request
- Coordinate visits and escorts of local, state, federal, foreign law enforcement and intelligence personnel for visiting dignitaries.
Senior Console Operator
AlliedBarton Security Services
Washington, D.C.
01.2008 - 01.2011
- Supervise the daily operations of the Security Operations Center (SOC) to ensure operations are executed in compliance with World Bank standard operating procedures and proper response to incidents
- Provide and identify training for Console Operators
- Developed and implemented procedures approved by the World Bank client
- Provide tours of the Security Operations Center to include functionality and operations of the systems
- Provide information to the World Bank client as it relates to events and incidents that affects the World Bank Group HQ facilitates
- Coordinate with the Watch Officer to ensure up-to-the minute situations reports are produced during ongoing incidents
- Coordinate Fire Evacuation and Shelter-In-Place drills
- Maintain the emergency warden roster and coordinate warden training.
Education
Crowd Management – Fire Marshal Support Services – -
09.2017
Managing Projects - ESI International -
02.2017
FEMA Incident Command System ICS-100 & IS-230.D – FEMA Online -
11.2016
Property Loss Prevention & Maintaining Fire Protection Equipment – SimZone -
08.2016
PSIM 7.6 Software Admin Level II certification course – -
07.2016
Advanced Level Certification CCURE 9000 for System Managers – Software House -
04.2015
Certification in the -
Theodore Roosevelt High School
01.1993
Skills
- ADDITIONAL INFORMATION
- Proficient in
- Microsoft Office Products (Excel, Word & Power Point)
References
REFRENCES
Available upon request
Timeline
Client Portfolio Manager
Allied Universal Security-JBG SMITH
01.2019 - Current
Chief Fire Marshal
Allied Universal Security
01.2017 - 01.2019
Senior Systems Officer
Allied Universal Security Services
01.2016 - 01.2017
Global Outreach Coordinator
AlliedBarton Security Services
01.2015 - 01.2016
Security Operations Assistant/Client Services Coordinator
AlliedBarton Security Services
01.2011 - 01.2015
Senior Console Operator
AlliedBarton Security Services
01.2008 - 01.2011
Crowd Management – Fire Marshal Support Services – -
Managing Projects - ESI International -
FEMA Incident Command System ICS-100 & IS-230.D – FEMA Online -
Property Loss Prevention & Maintaining Fire Protection Equipment – SimZone -
PSIM 7.6 Software Admin Level II certification course – -
Advanced Level Certification CCURE 9000 for System Managers – Software House -
Certification in the -
Theodore Roosevelt High School
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