Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Patrina Smith

Las Vegas,NV

Summary

High performance Servant Leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience

Work History

Manager

Apple Inc.
08.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Store Manager

Victoria Secret
07.2019 - 08.2022
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Analyzed and interpreted store trends to facilitate planning.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Devised processes to boost long-term business success and increase profit levels.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.

Store Manager

Pottery Barn Kids
01.2017 - 07.2019
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Developed strong business relationships with Home builders and partners within Las Vegas Housing market
  • Training and development of In Home decorator associates and Leaders within store
  • Successful review and management of company provided store PNL Report
  • Lead successful store corporate business meeting and visits

ASM of Selling

Victoria Secret
05.2013 - 01.2017
  • Hiring and recruitment of top talent for store and district/ retention
  • Oversee $18 million category within store (Bras)
  • Operational daily procedures/ store opening , closing & reporting
  • Associate performance observations and reviews
  • Training and development / coaching (Store/ District )
  • World class customer service
  • Scheduling
  • Loss prevention / asset protection
  • Visual Merchandising & sell down strategy
  • CSL accountability & overall business results
  • Team store meetings
  • Education & product knowledge

Store Manager

Oakley
03.2008 - 05.2014
  • Increased sales volume from $3.4 million - $6.1 million
  • Recruitment and staffing new store openings within company
  • Promotion of individuals beneath me to management positions (employee retention anddevelopment)
  • Lead Successful Corporate store visits
  • Hosting off Market specific Conference Calls weekly while sharing (Best Practices, recruiting/ Loss
  • Retention/ Team development/ and Sales Generation
  • Visual Merchandising/ Clientelling
  • Staffing and Interviewing High Caliber Candidates through networking and recruitment
  • Individual and Team coaching and development
  • Controlling Loss (decreasing shrink)
  • Top store Contribution(profit) within the company

Education

Master of Science - Health Care Administration

South University
Savannah, GA
03.2024

Bachelor of Science - Healthcare Management

South University
Savannah, GA
03.2022

Skills

  • Relationship building/ Retention and management
  • Team leadership and coaching
  • Maximizing Profitability
  • Training and Development
  • Store Management
  • OSHA / Labor and CDC Health and Safety laws and regulatory compliance
  • Vendor / Staff Management
  • Customer Relations
  • Performance Evaluations
  • Marketing
  • Key Performance Indicators
  • Expectation setting
  • Financial Management
  • Teamwork and Collaboration
  • Problem Resolution
  • Hiring and Training
  • Process Improvement
  • Interpersonal Relations
  • Performance Tracking and Evaluation
  • Human Resources Management
  • Schedule oversight
  • Budget Control
  • Business Development
  • Team Leadership
  • Complex Problem-Solving
  • Verbal and written communication
  • Time Management
  • Strategic Planning
  • Project Management
  • Cross-Functional Teamwork
  • Customer Relationship Management (CRM)
  • Performance Management
  • Policy Implementation
  • Schedule Preparation
  • Change Agent
  • Servant Leadership
  • Exceptional attention to detail and analytical skills
  • Ability to work independently and make sound decisions based on regulatory requirements
  • High degree of Emotional Intelligence and integrity, driven and focused work ethic
  • Track record of development and implementation of processes to provide excellent customer service
  • Inclusion and Diversity Champion
  • Business Administration
  • Managing Operations and Efficiency

Additional Information

  • Authorized to work in the US for any employer

Timeline

Manager

Apple Inc.
08.2022 - Current

Store Manager

Victoria Secret
07.2019 - 08.2022

Store Manager

Pottery Barn Kids
01.2017 - 07.2019

ASM of Selling

Victoria Secret
05.2013 - 01.2017

Store Manager

Oakley
03.2008 - 05.2014

Master of Science - Health Care Administration

South University

Bachelor of Science - Healthcare Management

South University

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Patrina Smith