Patrinay Eafford
Opa-locka,FL
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 5 years of experience building community and developing social skills through incremental therapeutic techniques.
Overview
4
4
years of professional experience
Work History
Support, Resolution Coordinator II
Walmart Spark
Remote, FL
09.2022 - 12.2022
- By investigating problems and potential solutions, choosing best course of action, and informing customers and associates, one can resolve complicated contact issues for stores, employees, and high-impact clients
- Provided great customer service and assisted drivers with their needs to deliver goods to customers that ordered from Walmart through phone calls, chats, and emails.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered 20-40 constant flow of customer calls with minimal wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed treatments and casework programs for average of 30-40 patients per month
Customer Service Associate Cashier
Publix Super Markets
Pembroke Pines, FL
03.2021 - 09.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Scanning of merchandise, application of discounts and promotional codes, processing of payments, and making change are among important tasks.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy
- Evaluated account and service histories to identify trends, using data to mitigate future issues
Wireless Specialist
T-ROC Wireless
Pembroke Pines, FL
06.2020 - 03.2021
- Regularly assess sales results; increased by 10% and make sure all objectives are met for wireless service contract renewals on devices
- To enable cellular services for clients, efficiently manage all product sales and transaction processing.
- Recorded customer feedback for incorporation into future wireless deployment activities, suggesting improvement opportunities to T-roc.
- Performed post-installation inspections to verify hardware and software performance metrics met with customer requirements.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Activated both contract and pre-paid wireless phones for customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
Restaurant Hostess
On The Border Cantina And Grill
Miami, FL
07.2019 - 09.2020
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Managed over 20-40 customers every day and Collected information from arriving customers to seat groups or place them on waitlist.
Sales Associate
Carter's Babies & Kids
Pembroke Pines, FL
11.2017 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared large cash deposits with zero discrepancies.
- Grew sales by 10% and boosted profits, applying proactive management strategies and enhancing sales training
Education
No Degree - Cosmetology Education
Miami Lakes Educational Center And Technical College
Hialeah, FL02.2020
High School Diploma -
American Senior High School
Hialeah, FL06.2018
Skills
- Independent Work Capability
- Strong Written Communication Skills and Self-Motivation
- Ability to Learn and Use Digital Tools
- Attitude of cooperation and cross-cultural literacy
- Secure and Reliable Equipment
- Intelligence in Emotions
- Phone center
- Managing Defaults
- Workflow Processes
- Financial Records
- High-Volume Environments
- Call Center Operations
- Written and Oral Communications
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Support, Resolution Coordinator II
Walmart Spark
09.2022 - 12.2022
Customer Service Associate Cashier
Publix Super Markets
03.2021 - 09.2022
Wireless Specialist
T-ROC Wireless
06.2020 - 03.2021
Restaurant Hostess
On The Border Cantina And Grill
07.2019 - 09.2020
Sales Associate
Carter's Babies & Kids
11.2017 - 01.2018
No Degree - Cosmetology Education
Miami Lakes Educational Center And Technical College
High School Diploma -
American Senior High School
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