Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Patrionna Humphrey

Fort Worth

Summary

Dynamic and results-driven Remote Patient Outreach Representative at Envision Imaging, skilled in patient scheduling and conflict resolution. Proven ability to enhance customer relationships and optimize scheduling processes, contributing to operational excellence. Adept at multitasking and technical troubleshooting, ensuring exceptional service in high-volume environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Remote Patient Outreach Representative

Envision Imaging
Fort Worth
10.2024 - Current
  • The Patient Outreach Representative (POR) is the first to interact with patients creating a friendly, caring culture with exceptional service. They operate in a high-volume contact center environment to reach unscheduled patients, to get them scheduled. The POR is a key contributor to the company's scheduling optimization efforts and at times may facilitate communication between the imaging centers and patients. Supports company initiatives by adopting new approaches, practices and processes to deliver unmistakable quality, spectacular service and operational excellence on a consistent basis.

Remote Customer Service Representative

HESC Solutions
Arlington
06.2024 - 10.2024
  • Call center agents assist borrowers with different options to pay off or manage their student loans.

Remote Customer Service Representative

Westpark Communications
Houston
11.2023 - 12.2023
  • Answer inbound calls, as well as assist customers who have specific requests or inquiries. Capturing information and entering data into a computer in a timely manner. Operate our customer service database, and read relevant call-handling instructions. Relay messages and route calls to the appropriate resources. Follow up on the calls from the client, with clerical duties, as well as liaising with other departments. Dedicate your work time to providing personalized customer service at the highest level.

Patient Concierge

UT Health Northeast
Tyler
07.2018 - 04.2021
  • Provided assistance to patients entering and exiting vehicles, ensuring a smooth transition.
  • Coordinated wheelchair availability and guided patients to different doctors' offices.
  • Oversaw valet parking operations to improve patient accessibility.
  • Implemented temperature screenings and COVID-19 questioning protocols following pandemic guidelines.

Customer Care Team Member

Suddenlink
Tyler
05.2018 - 07.2018
  • System troubleshooting and support
  • Educated customers on service features and troubleshooting techniques.
  • Documented customer interactions in the internal tracking system.
  • Collaborated with team members to resolve customer issues efficiently.
  • Participated in team meetings to discuss performance and strategies.

Server

Bruno's Pizza & Pasta
Tyler
05.2015 - 06.2018
  • Handled customer orders across phone, counter, and window channels effectively.
  • Ensured precise packing of orders to meet quality standards.
  • Upheld hygiene standards by cleaning dining and prep areas diligently.
  • Executed checkout processes through advanced point of sales systems.

Care Concierge

East Texas Medical Center
Tyler
05.2017 - 03.2018
  • Facilitating patient transfers in and out of vehicles, providing wheelchairs, escorting patients to various doctors' offices throughout hospital, and managing valet parking services.

Education

Associate of Applied Science - Criminal Justice

Vista College Online
Richardson, TX
06-2019

High School Diploma -

John Tyler High School
Tyler, TX
06-2014

Some College (No Degree) -

University of Texas At Tyler
Tyler, TX

Some College (No Degree) -

Tyler Junior College
Tyler, TX

Skills

  • Patient scheduling and call handling
  • Data entry and payment processing
  • Customer service and outreach
  • Communication skills
  • Conflict resolution
  • Time management
  • Team collaboration
  • Technical troubleshooting
  • Active listening and attention to detail
  • Customer relationship building
  • Multitasking capacity
  • Script adherence and quality assurance
  • Order taking and problem-solving abilities

Languages

English
Professional

Certification

  • HIPPA Certified

References

References available upon request.

Timeline

Remote Patient Outreach Representative

Envision Imaging
10.2024 - Current

Remote Customer Service Representative

HESC Solutions
06.2024 - 10.2024

Remote Customer Service Representative

Westpark Communications
11.2023 - 12.2023

Patient Concierge

UT Health Northeast
07.2018 - 04.2021

Customer Care Team Member

Suddenlink
05.2018 - 07.2018

Care Concierge

East Texas Medical Center
05.2017 - 03.2018

Server

Bruno's Pizza & Pasta
05.2015 - 06.2018

Associate of Applied Science - Criminal Justice

Vista College Online

High School Diploma -

John Tyler High School

Some College (No Degree) -

University of Texas At Tyler

Some College (No Degree) -

Tyler Junior College

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