Patrisa Ziegler

Work with a Team of people to get the most out of their natural talents .

Manage a team of 15 or sometimes even more call center agents who interact with our clients' customers who call us to get help.

Collaborate with management and my peers to discover best practices and brainstorm ideas to solve challenges big and small.

Identify opportunities for individuals and team performance, follow an improvement process, and bridge the gap.

Positivity resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff.

Tak care of some administrative tasks like assisting with flexing shift trades, approving payroll adjustments, managing team schedules adherence, and monitoring performance results.