Patrisha Ayres
Cypress
Summary
Dynamic professional specializing in customer service and operations management. Proven track record in developing training programs that enhance service standards and improve client satisfaction. Expertise in driving business growth through effective operational strategies.
Overview
7
7
years of professional experience
Work History
Health and Wellness Coach
Self Employed Web
Cypress
01.2019 - Current
- Developed personalized wellness plans for diverse client needs.
- Facilitated group workshops on nutrition and fitness strategies.
- Designed engaging content for online health resources and programs.
- Monitored client feedback to adapt coaching methods and materials effectively.
- Supplemented physician care for chronic illnesses and supported disease management by reinforcing treatment plan instructions and suggesting healthy lifestyle changes.
- Attended health events by setting up educational displays and materials as well as interacting with participants.
- Offered tools and information to raise awareness of self-management and monitoring for specific conditions to minimize patient healthcare costs.
- Recommended exercise and emphasized balanced nutrition to help patients manage weight and improve other health conditions.
Managing Bartender
Pub Zero
Cypress
10.2024 - 12.2025
- Trained and mentored new bartenders on drink preparation techniques.
- Handled customer inquiries and resolved service issues efficiently.
- Created engaging atmosphere through music selection and event planning.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Monitored cash flow at the register throughout the shift to ensure accuracy of financial transactions.
- Maintained accurate records of liquor inventory and sales figures.
- Provided leadership to ensure that all employees followed food safety guidelines including proper storage techniques and sanitation practices.
- Implemented cost-saving measures without sacrificing quality or service levels.
- Created daily reports outlining liquor sales figures for management review.
Loan Processor
First Choice Mortgage
Cranberry
01.2020 - 12.2023
- Reviewed loan applications for completeness and accuracy.
- Communicated with clients to gather necessary documentation.
- Processed credit reports and assessed borrower qualifications.
- Coordinated with underwriters to facilitate loan approvals.
- Maintained detailed records of loan transactions and communications.
- Ensured compliance with lending regulations and company policies.
- Collaborated with team members to streamline workflow processes.
- Submitted loan applications to underwriting department for review and approval process.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Prepared loan documents including promissory notes, deeds of trust, mortgage insurance policies and truth-in-lending statements.
General Manager
Icryo
Fort Wayne
01.2022 - 03.2022
- Managed staff schedules and coordinated team assignments effectively.
- Developed training programs for new employees to enhance skills.
- Implemented customer service standards to improve client satisfaction.
- Conducted regular performance evaluations for team members.
- Collaborated with marketing to promote services and attract clients.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Oversaw daily operations and ensured adherence to company policies.
Education
High School Diploma -
Slippery Rock
Slippery Rock, PA06-2017
Skills
- Personalized wellness plans
- Nutrition strategies
- Fitness coaching
- Group workshop facilitation
- Disease management support
- Client relationship management
- Operations management
- Customer service
- Revenue and market expansion
- Microsoft operations
References
References available upon request.
Timeline
Managing Bartender
Pub Zero
10.2024 - 12.2025
General Manager
Icryo
01.2022 - 03.2022
Loan Processor
First Choice Mortgage
01.2020 - 12.2023
Health and Wellness Coach
Self Employed Web
01.2019 - Current
High School Diploma -
Slippery Rock