Patrisha Dyer
Princeton,TX
Summary
Implementation-focused Technical Account Manager with 6+ years of experience leading client onboarding, API integrations, and enterprise program execution in the digital rewards industry. A trusted SME in fraud tool systems, and a natural cross-functional leader who drives precision, innovation, and relationship excellence. Known for facilitating impactful internal and external meetings, mentoring teammates, and consistently elevating processes through curiosity and strategic insight. Currently pursuing leadership development training to expand team-building and organizational impact.
Overview
6
6
years of professional experience
Work History
Client Integration Partner I
Blackhawk Network
Remote
03.2025 - Current
- Directed comprehensive implementation of client programs encompassing product setup, API integration, testing, and deployment for digital gift card solutions.
- Executed delivery of over 500 offers each year across seven active enterprise accounts while maintaining client satisfaction.
- Orchestrated cross-functional project meetings to foster teamwork among engineering, product, account teams, and external clients.
- Served as Subject Matter Expert on internal fraud prevention tools to boost program security and compliance efforts.
- Promoted a culture of collaboration by mentoring colleagues and assisting with technical challenges and strategic advice.
- Reduced setup errors by implementing process improvements that enhanced deployment speed by 20%.
- Established scalable documentation systems to facilitate onboarding procedures and ensure long-term client success.
- Pursued leadership development training aimed at enhancing skills in strategic planning and change management.
Account Specialist I
Blackhawk Network
Remote
07.2019 - 03.2021
- Oversaw efficient program setup for a client portfolio exceeding over 100 accounts.
- Executed coordination of campaigns utilizing Quickbase, Synergy, and Hawk Redeem platforms.
- Gained insights into client leadership through shadowing senior leaders across departments.
- Established proficiency in leading client calls and coordinating projects, earning trust from teams.
- Created and presented client-facing reports using QLIK and SAP Business Objects.
- Partnered with internal teams to troubleshoot technical issues and improve program results.
Education
Bachelor of Science - Education
University of North Texas
Denton, TX05-2016
Skills
- Client Program Implementation and Onboarding
- SME in Fraud Prevention Tools
- Cross-Functional Collaboration
- Vendor & Partner Relationship Management
- Process Improvement & Workflow Automation
- Regulatory & Compliance Assurance
- Training, Mentoring & Knowledge Transfer
Technical Proficiencies
- API Integration & Technical Troubleshooting
- Data Analysis and Reporting: QLIK, SAP Business Objects, Microsoft Excel
- CRM & Project Management: Monday.com, Smartsheets
- Platforms & Tools: Quickbase, Synergy, Hawk Redeem, ServiceNow, SharePoint
Timeline
Client Integration Partner I
Blackhawk Network
03.2025 - Current
Account Specialist I
Blackhawk Network
07.2019 - 03.2021
Bachelor of Science - Education
University of North Texas
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