Patrisha Garza

• Managed over 100 purchases, sales, marketing and customer account operations efficiently.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Managed inventory control, cash control, and store opening and closing procedures.
• Completed point of sale opening and closing procedures.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.

• Established team priorities, maintained schedules and monitored performance.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Updated reports, managed accounts, and generated reports for company database.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Controlled finances to lower costs and keep business operating within budget.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Managed office operations while scheduling appointments for department managers.
• Verified timekeeping records for 12 employees and handled any discrepancies.
• Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
• Created payroll reports, tax forms and other financial reports to provide employer with necessary information to make informed business decisions.

• Conducted forensic analyses of financial records to identify fraudulent activity and accurately report findings.
• Tracked over 50 fraud cases and monitored trends to develop strategies for prevention.
• Reviewed transactions and receipts to identify any suspicious activity.

Contacted customers directly to notify of fraudulent activity and minimize impacts.

• Wrote and distributed customer correspondence.
• Educated customers on online banking and mobile banking applications.
• Processed wide variety of retail banking transactions for personal and commercial customers with over 16 bank branches.