Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

PATRISIA GONZALEZ

Moreno Valley,CA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

15
15
years of professional experience

Work History

Customer Service Representative/Bookkeeper

The Home Depot Inc
Cypress, CA
08.2019 - Current
  • Resolved customer complaints promptly and efficiently.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Developed positive relationships with customers through friendly interactions.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided accurate information about products and services to customers.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Answered customer inquiries via phone, email, and chat.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Excelled in exceeding daily credit card application goals.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Managed payroll processing for staff members.
  • Assisted with the preparation of budgets and forecasts.
  • Resolved billing discrepancies with vendors or customers promptly.
  • Generated invoices for clients and tracked payments received from customers.
  • Performed month-end closing activities.
  • Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.
  • Entered deposits, credit card charges and sales entries to facilitate cash management.
  • Prepared and processed payroll.
  • Performed bookkeeping and accounting consulting services.
  • Received and recorded cash, checks and transfers.
  • Handled bi-weekly payroll services for company employees.
  • Updated and maintained databases with current information.
  • Identified needs of customers promptly and efficiently.

Cashier/Customer Service Representative

The Bingo Club Of Hawaiian Gardens
Hawaiian Gardens, CA
09.2009 - 05.2018
  • Answered customer inquiries regarding store policies and procedures.
  • Followed company security procedures for handling large sums of money.
  • Ensured compliance with all safety regulations within the store environment.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Balanced daily transactions on a computerized point-of-sale system.

Education

High School Diploma -

Artesia High School
Lakewood, CA
06-2008

Skills

  • Paperwork Processing
  • Product Knowledge
  • Scheduling
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Data Entry
  • Call Management
  • Order Processing
  • Call Center Operations
  • Order Fulfillment
  • Credit card payment processing
  • Retail sales customer service
  • Customer Relations
  • Conflict Resolution

Accomplishments

  • In Home Depot the way we got recognized was by getting Homer Awards every time we did a good job on our work space. I received a couple of them for receiving good feed back on customers.

Languages

English
Limited
Spanish
Limited

References

References available upon request.

Timeline

Customer Service Representative/Bookkeeper

The Home Depot Inc
08.2019 - Current

Cashier/Customer Service Representative

The Bingo Club Of Hawaiian Gardens
09.2009 - 05.2018

High School Diploma -

Artesia High School

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PATRISIA GONZALEZ