Patrick McPherson
Lincoln,CA
Summary
Focused sales and service with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid sales and service background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Overview
19
19
years of professional experience
Work History
Sales Associate
Future Nissan
Roseville, CA
01.2019 - Current
- Tracked stock using company inventory management software
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Maintained organized, presentable merchandise to drive continuous sales
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
- Maintained customer satisfaction while handling [Type] product returns quickly and professionally
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Closed over $ [Amount] in sales each [Timeframe] , including preparing contracts and processing order forms
- Increased sales by [Number] % over [Timeframe] by offering consultation on products and services and applying customer service and upselling techniques
Sales Associate
John L Sullivan Toyota Roseville
Roseville, CA
01.2017 - 01.2019
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Maintained customer satisfaction while handling [Type] product returns quickly and professionally
- Closed over $ [Amount] in sales each [Timeframe] , including preparing contracts and processing order forms
- Increased sales by [Number] % over [Timeframe] by offering consultation on products and services and applying customer service and upselling techniques
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Processed product returns and assisted customers with other selections
- Tracked stock using company inventory management software
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Applied security and loss prevention training toward recognizing risks and reducing store theft
Sales. Associate
Auto Nation Mazda Subaru
Roseville, CA
02.2013 - 01.2017
- Developed team communications and information for [Type] meetings
- Worked with [Job title] to resolve [Type] problems, improve operations and provide exceptional customer service
- Prepared relevant SRM documents in conformance with Safety Management System (SMS) order
- Received training and certification from [Brand] to represent brand, explain technical functions of mobile devices and guide product selection by customers
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
Route Sales Representative
Home Team Pest Defense
Sacramento, CA
03.2007 - 04.2012
- Maintained positive relationships with customers through [Type of Skill] and [Type of Skill]
- Represented wide range of products, including [Product] , [Product] , and [Product]
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders
- Displayed products properly at customer sites and according to company specifications and policies
- Immediately addressed problems with customers to promote speedy resolution
- Elevated account management by predicting potential competitive threats and outlining proactive solutions
Education
Computer Information Systems
Devry University
Elk Grove, CASkills
- Stocking and replenishing
- Merchandising expertise
- [Type] trend knowledge
- Client service
- Problem-solving skills
- Product and service sales
- Multi-tasking strength
- Sale expertise
- Professional demeanor
- Sales training
Accomplishments
- Exceeded monthly quota [number] times
- Increased productivity [number] % by implementing several process improvements
- Design
Responsible for creative design for prominent [project] - Effective Communication
Followed up and kept track of expected orders from the court and correspondence from opposing attorneys
Timeline
Sales Associate
Future Nissan
01.2019 - Current
Sales Associate
John L Sullivan Toyota Roseville
01.2017 - 01.2019
Sales. Associate
Auto Nation Mazda Subaru
02.2013 - 01.2017
Route Sales Representative
Home Team Pest Defense
03.2007 - 04.2012
Computer Information Systems
Devry University