Patrizia Brady
Normal,IL
Summary
An extremely efficient and motivated Regional Director with more than two years of experience overseeing all levels of care. Hired, trained, and supported multiple communities every month ensuring all standards were being met and focusing on the success of said employees. Ready to apply more than 25 years of healthcare experience to new professional challenges with a growth-oriented organization.
Overview
25
25
years of professional experience
1
1
Certification
1
1
AIM Advocate
Work History
Area Program Director
Sinceri Senior Living/JEA Senior Living
11.2021 - Current
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Supervised over 25+ program staff, managing and evaluating performance to provide high-quality services to program participants.
- Provided ongoing direction and leadership for program operations.
- Monitored program performance to identify areas for improvement.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Established program policies and procedures to comply with regulatory requirements.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Developed and implemented marketing strategies to promote program awareness and participation.
- Developed Meaningful Moments program from ground up, laying out framework, and defining roles.
- Identified risks and developed mitigation plans.
Program Director
JEA Senior Living
11.2016 - 11.2021
- Supervised program staff, managing and evaluating performance to provide high-quality services to program participants.
- Provided ongoing direction and leadership for program operations.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with the organization's overall mission.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Monitored program performance to identify areas for improvement.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Developed and implemented marketing strategies to promote program awareness and participation.
Life Enrichment Director
Bickford House
11.2015 - 11.2016
- Increased resident socialization through implementation of wide range of fun, educational and family-oriented activities.
- Coordinated holiday decorating of facility, garnering help of residents and volunteer staff.
- Provided one-on-one programs and activities for residents unable to participate in group settings.
- Planned zoo trips, shopping excursions and religious worship opportunities for residents.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Coordinated with other entertainment venues to create joint promotional events.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Monitored budget and expenditures, keeping facility within budget.
Customer Service Representative
COUNTRY Financial
06.2008 - 01.2015
- Managed customer calls effectively and efficiently in a fast-paced call center environment
- Documented, researched, and resolved customer service issues
- Strong attention to detail, excellent customer service and listening skills
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Education
No Degree - Nursing
Parkland College
Champaign, ILHigh School Diploma -
Leroy High School
Leroy, IL05.1986
Skills
- Organizational Leadership
- Customer Service
- Partnership Development
- Program Guidelines Adherence
- Program Improvements
- Staff Hiring and Evaluations
- Dependability and Cooperation
- Programming skills
Certification
- Certified Dementia Practitioner - 2022
Timeline
Area Program Director
Sinceri Senior Living/JEA Senior Living
11.2021 - Current
Program Director
JEA Senior Living
11.2016 - 11.2021
Life Enrichment Director
Bickford House
11.2015 - 11.2016
Customer Service Representative
COUNTRY Financial
06.2008 - 01.2015
No Degree - Nursing
Parkland College
High School Diploma -
Leroy High School
- Certified Dementia Practitioner - 2022
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