Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Work Preference
Timeline
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PATRIZIA GAMBERG

PATRIZIA GAMBERG

Vista,CA

Summary

Patient Service Representative/Customer Service Professional proficient in organization, patient advocacy, and education, and committed to optimizing efficiency through forward-thinking and resourcefulness. Strong interpersonal skills and attention to detail. Ready to bring over 25 years combined experience to your team.

Overview

19
19
years of professional experience

Work History

Patient Service Representative

Scripps Health
04.2016 - Current
  • Coordination of patient appointments and managing schedules to optimize clinic operations and efficiency
  • Verify insurance coverage and obtain necessary authorizations for patient procedures.
  • Utilize the Epic EHR System to maintain accurate patient records and streamline workflows.
  • Facilitate effective communication between healthcare providers and patients to ensure the delivery of high-quality care.
  • Resolve conflicts and address patient concerns to enhance satisfaction and retention.
  • Collaborate with interdisciplinary teams to improve patient outcomes and overall experiences.

Admin/Customer Service Dept Manager

Lowe's Home Improvement
03.2006 - 08.2014
  • Manage daily customer service operations, overseeing inquiries, returns, and exchanges to ensure a high standard of service delivery
  • Provide leadership and conduct training sessions to enhance staff skills and product knowledge
  • Promptly addressed customer feedback to maintain satisfaction
  • Effectively handled escalated complaints
  • Manage administrative functions such as scheduling and payroll
  • Compliant with company policies
  • Collaborate with cross-functional departments to improve the overall customer experience
  • Conduct performance evaluations and implement strategies to enhance operational efficiency

Education

No Degree - Healthcare

Kaplan University
Vista, CA
04-2016

Skills

  • Insurance verification
  • Service excellence
  • Healthcare privacy compliance
  • Strong communication skills
  • Verification of insurance coverage
  • Strong organizational skills
  • Registration process management
  • Effective phone and email communication
  • Digital payment handling
  • Proficient in patient verification

Languages

English
Full Professional
Italian
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Timeline

Patient Service Representative

Scripps Health
04.2016 - Current

Admin/Customer Service Dept Manager

Lowe's Home Improvement
03.2006 - 08.2014

No Degree - Healthcare

Kaplan University

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PATRIZIA GAMBERG