Patrizia Mazzoccoli
Wayne
Summary
Dynamic operations leader with a proven track record at USA Security Services, enhancing customer satisfaction through effective communication and continuous improvement. Skilled in budget management and team development, I excel in driving efficiency and fostering high-performing teams, leveraging strong analytical abilities and a commitment to exceptional customer service.
Overview
35
35
years of professional experience
Work History
General Manager of Operations
USA Security Services
05.2017 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Head Bookkeeper
Nicholas Markets Super Foodtown
01.2014 - 05.2017
- Improved invoice processing efficiency by implementing an automated system for tracking expenses and payments.
- Assisted in the development of long-term financial plans by providing thorough analysis of company performance indicators.
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable, and business expense processing.
- Assisted in preparation of quarterly forecasts by compiling relevant financial data from various departments across the organization.
Customer Service Representative
Nicholas Markets Super Foodtown
12.2000 - 01.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bookkeeper
Nicholas Markets Foodtown
06.1990 - 11.1999
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Education
Associate of Science - Business Administration And Management
Berkeley College New Jersey
Paramus, NJ04-2008
Skills
- Operations management
- Staff development
- Business analysis
- Logistics management
- Decision-making
- Schedule management
- Customer service
- Contract administration
- Customer retention
- Revenue generation
- Data management
- Operations oversight
- Cost control
- Delegation
- Project planning and development
- Organizational management
- Management
- Sales presentations
- Client relations
- Customer relationship management
- Invoice processing
- MS office
- FLUENT IN Italian
- Customer relationship management (CRM)
- Operations monitoring
Timeline
General Manager of Operations
USA Security Services
05.2017 - Current
Head Bookkeeper
Nicholas Markets Super Foodtown
01.2014 - 05.2017
Customer Service Representative
Nicholas Markets Super Foodtown
12.2000 - 01.2014
Bookkeeper
Nicholas Markets Foodtown
06.1990 - 11.1999
Associate of Science - Business Administration And Management
Berkeley College New Jersey
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