Patrizia Ruggeri
Scottsdale,Arizona
Summary
- Dynamic VIP Service Manager at Aquaman Pools LLC with a proven track record in enhancing service quality and client satisfaction. Expert in market analysis and conflict resolution, I successfully developed tailored service plans, trained staff, and implemented policies that elevated VIP service standards, driving significant client loyalty and retention.
- Resourceful VIP Services Manager adept at ensuring high productivity and efficient task completion. Possess specialized skills in client relationship management, event coordination, and personalized service delivery. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to exceed client expectations and enhance service quality.
- Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
- Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
- Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets. Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution.
- Excel in communication, adaptability, and problem-solving to achieve organizational goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2
2
years of professional experience
Work History
VIP Service Manager
Aquaman Pools LLC
Scottsdale, AZ
07.2023 - Current
- Managed VIP client communications and service requests efficiently.
- Developed customized service plans based on client preferences and needs.
- Trained staff on VIP service protocols and customer interaction techniques.
- Resolved client issues promptly to maintain satisfaction and loyalty.
- Organized regular feedback sessions to enhance service quality for VIPs.
- Maintained detailed records of client interactions and service history accurately.
- Resolved escalated customer complaints in a timely manner.
- Developed, implemented and maintained policies and procedures for VIP services.
- Generated promotional materials and campaigns targeting prospective customers of VIP services.
- Analyzed market trends to identify potential opportunities for growth in VIP services sector.
- Provided exceptional customer service to high-profile clients.
- Maintained up-to-date knowledge of industry trends in order to stay ahead of competition.
- Managed the budget for VIP services operations.
- Conducted regular meetings with team members to discuss progress towards objectives.
- Conducted regular meetings with departmental heads to review progress of ongoing projects involving the delivery of VIP Services.
- Established effective communication channels between management team and staff members responsible for delivering VIP services.
- Assisted in training new employees on proper protocols related to providing VIP services.
- Ensured compliance with industry regulations related to VIP services.
- Created detailed reports on customer feedback and suggestions.
- Reviewed existing contracts regularly to ensure accuracy of terms outlined therein as they relate to provisioning of company's various types of premium and VIP Services products.
- Monitored performance metrics of all staff members providing VIP services.
- Evaluated performance data from previous quarters to assess effectiveness of current operational processes related to offering quality VIP Services.
- Coordinated with internal departments to ensure customer satisfaction.
- Drafted contracts and agreements for new customers seeking VIP services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Implemented quality control measures to uphold company standards.
Education
Bachelor of Administration - BUSINESS AND MARKETING
National University
La Jolla, CA05-1999
Skills
- Customer service
- VIP client management
- Service quality enhancement
- Market analysis
- Policy development
- Team leadership
- Conflict resolution
- Performance evaluation
- Employee training
- Budget management
- Effective communication
- Client issue resolution
- Time management
- Detail orientation
- Staff mentoring
- Budgeting and finance
- Exceptional communication
- Strong leadership
- Staff training and development
- Performance analysis
- Documentation and reporting
- Resource allocation
- Customer relationship management
- MS office
- Reliability
- Quality control
- Team building
- Talent acquisition
- Problem-solving aptitude
- Cost control
- Business administration
- Professionalism
- Analytical thinking
- Data analysis
- Cost reduction
- Brand management
- Employee development
- Multitasking
- Relationship building
- Customer relations
- Multitasking capacity
- Problem resolution
- Project planning
- Emergency response
- Collaborate cross-functionally
- Verbal and written communication
- Analytical skills
- Problem-solving abilities
- Shift scheduling
- Innovation management
- Business planning
- Active listening
- Training and development
- Management consultation
- Complex Problem-solving
- Performance evaluations
- Negotiation
- Financial management
- Professional demeanor
- Business intelligence
- Time management abilities
- Hiring and training
- Needs assessment
- Business analysis and reporting
- Operations management
- Budget administration
Affiliations
- PERSONAL COACH FOR ADULTS STRUGGLING TO BECOME LEADERS IN THIER CAREER CURRENT ROLES
- MENTOR TO HIGH SCHOOL STUDENTS STRUGGLING TO BALANCE LIFE WHLE PLAYING COMPETETIVE SPORTS
- VOLUNTEER FOR ANIMAL SHELTORS AND RESCUE
Languages
ITALIAN
Native/ Bilingual
References
References available upon request.
Timeline
VIP Service Manager
Aquaman Pools LLC
07.2023 - Current
Bachelor of Administration - BUSINESS AND MARKETING
National University
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