Patrizia Aronesty
Summary
Highly dependable, trustworthy, hard-working.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
Midtown Salon
07.2024 - Current
- Greet guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintain organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Schedule coordinated and confirmed appointments and meetings.
- Deliver outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Desk Manager
Hair by Scott
01.2020 - 04.2024
- Responsible for the overall daily business operations of a high-volume, luxury hair salon
- Prepared and reconciled nightly business financials including cash, receivables and credit card receipts
- Handled the scheduling and related staffing issues for a team of 15 employees
- Scheduled and coordinated all client appointments in a high-demand, high-volume work atmosphere
- Addressed and resolved all daily business concerns in a timely and customer-sensitive manner
- Provided customers with detailed product knowledge and exceptional customer service
- Managed a team of stylists, tracking daily quotas and scheduling employee work shifts accordingly
- Managed inventory and met with product vendors to ensure undisrupted salon operations
Sales Associate
Neiman Marcus
02.2011 - 12.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Manager
Banana Republic
01.2010 - 02.2011
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Skills
- Microsoft Word
- Attention to detail
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Administrative skills
- Oral and writing communication
- Guest relations
Hobbies and Interests
- Psychology
- Cooking
- Beach walks
- Spending time with family and friends
Timeline
Front Desk Receptionist
Midtown Salon
07.2024 - Current
Front Desk Manager
Hair by Scott
01.2020 - 04.2024
Sales Associate
Neiman Marcus
02.2011 - 12.2011
Sales Manager
Banana Republic
01.2010 - 02.2011
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