Patrocinia Reyes
Austin,TX
Summary
Highly experienced bilingual interpreter and translator with over 34 years of expertise in Spanish ↔ English interpretation, including simultaneous and consecutive modes. Holds Homeland Security Clearance and possesses a strong background across administrative, legal, medical, social service, Federal case worker and customer service settings. Specialized in civil, criminal, immigration, and personal injury, . Demonstrated leadership in supervising teams of up to 30 employees and managing complex projects. Known for exceptional interpersonal and communication skills, effectively engaging with culturally diverse populations in high-pressure environment
Overview
20
20
years of professional experience
Work History
Translation Adminstrative Assistant III
Social Security Disability Determination Services
02.2022 - Current
- Assigned and reviewed 50–60 translation referrals monthly, ensuring timely and accurate translation of SSA forms and correspondence in compliance with agency standards.
- Translated 100+ official documents quarterly, including call-in letters, SSA forms (e.g., 3369, 3380, 3373), and medical records, while preserving tone, legal accuracy, and cultural context.
- Conducted an average of 80+ bilingual phone interviews per month, facilitating communication between claimants and SSA representatives to gather critical case information.
- Assisted Disability Specialists with 25 international and over-the-phone interpretation calls weekly, supporting timely case resolutions and accurate documentation.
- Maintained detailed logs of over 200 translation and interpretation activities per quarter, tracking source documentation and translation outcomes for auditing and quality assurance.
- Provided culturally sensitive explanations and regional dialect clarifications to bridge language gaps and improve communication between SSA staff and claimants.
- Directed an average of 30+ claimants per week to appropriate SSA and community resources, ensuring they understood next steps and legal processes.
- Supported 30+ SSA Disability Specialists with compiling medical evidence, translating international records, and clarifying language issues that impacted disability evaluations.
Bilingual Legal Assistant / Translator & Interpret
Kenneth G. Wincorn, P.C. International Law
01.2019 - 01.2021
- Drafted and prepared over 100 legal documents annually in both English and Spanish, ensuring accuracy, clarity, and adherence to legal standards in various areas of law.
- Managed and maintained 150+ active case files, efficiently organizing, filing, and retrieving documents to support attorneys in litigation, hearings, and ongoing casework.
- Communicated with an average of 10–15 clients daily in bilingual settings, responding to inquiries, providing timely case updates, and facilitating attorney-client communication.
- Assisted attorneys in the preparation of 30+ trials per year, compiling evidence, summarizing case law, preparing exhibits, and contributing to overall case strategy.
- Conducted case analysis and legal research to support litigation strategies, contributing to positive outcomes in civil, criminal, and immigration matters.
- ▪ Prioritized and completed 20–30 tasks daily under tight deadlines, ensuring timely filing of court documents, correspondence, and client communications without compromising quality.
- Coordinated office calendar and managed scheduling for multiple attorneys, tracking deadlines, hearings, motions, and court appearances to maintain compliance and efficiency.
- Communicated essential case updates and legal information to clients via phone, email, and postal mail, ensuring clarity and professionalism in all interactions.
- Scheduled 5–10 client appointments weekly, confirming case status and ensuring proper follow-up on documentation and legal procedures.
- Revised, formatted, and finalized 20+ legal letters, briefs, and internal memos, ensuring consistency, proper grammar, and readiness for filing or attorney review.
Paralegal Assistant/Translator and Interpreter/Sales Agent
Law Office of Judge Vic Cunningham
06.2017 - 12.2019
- Drafted and translated over 300+ legal documents annually in both English and Spanish, ensuring clarity, accuracy, and compliance with legal standards in civil, criminal, and immigration law.
- Managed and maintained 150+ active case files by organizing, filing, and retrieving legal documents efficiently, directly supporting attorneys with timely access to critical information.
- Communicated with an average of 30 clients daily in bilingual settings, addressing legal inquiries and providing case status updates with professionalism and cultural sensitivity.
- Assisted in the preparation of 50+ trial cases per year, compiling exhibits, summarizing case law, and organizing evidence to support courtroom presentations.
- Conducted in-depth legal research and analysis on more than 100 cases, contributing directly to the development of litigation strategies and favorable case outcomes.
- Prioritized and managed 30+ concurrent tasks under high-pressure deadlines, consistently meeting time-sensitive legal requirements without compromising quality or accuracy.
Bilingual Financial Counselor
Conifer Healthcare – Baylor Scott & White Hospital – Bilingual Financial Counselor Dec 2017 – Jun 2017
12.2015 - 06.2017
- Guided over 500 clients annually through comprehensive financial planning processes, ensuring clarity and understanding of available financial options and assistance programs.
- Developed customized budget plans for 50 individuals and families per month, resulting in improved financial literacy, reduced debt, and better decision-making.
- Analyzed 20-35 client financial profiles weekly to identify income gaps, unnecessary expenditures, and opportunities for savings, leading to optimized resource allocation.
- Collaborated with 30+ healthcare providers and social service agencies to secure patient access to financial aid programs, medication assistance, and community-based support.
- Provided bilingual financial counseling to patients, ensuring understanding of billing processes and payment options.
Bilingual Bail Bond Agent / Sales Representative
EZOut Bail Bonds
11.2015 - 01.2017
- Negotiated bail terms with 120+ clients annually, ensuring compliance with legal standards and regulations while minimizing risk.
- Analyzed case details for over 150 cases, assessing risk factors and determining appropriate bail amounts to protect client interests and public safety.
- Built and maintained strong relationships with 20+ local law enforcement agencies and court officials, facilitating smoother bail and court processes.
- Educated 75+ clients annually on the bail process, empowering them to make informed decisions regarding their legal cases.
- Processed over 200 court bonds and managed payments, verifying co-signer data accurately to ensure compliance and reduce errors.
- Provided 24/7 bilingual support for legal and bonding services, assisting clients in English and Spanish during urgent situations to ensure continuous service availability.
Bilingual Program Coordinator
Lash Group – AmerisourceBergen / Aerotek
12.2014 - 11.2016
- Processed over 200 patient enrollments and insurance verifications monthly, ensuring accuracy and timely benefit activation.
- Inputted benefit information and managed Prolia drug approvals and grant adjustments for 50+ cases monthly, maintaining compliance and patient access to medication.
- Collaborated regularly with billing departments to resolve 30+ insurance claims and payment issues each month, improving revenue cycle efficiency.
- Coordinated bilingual communications between patients, providers, and insurers, facilitating clearer understanding and higher engagement in health programs.
- Developed and delivered training materials in both English and Spanish, supporting knowledge transfer and consistent program implementation for 40+ staff members.
Security Receptionist
ABM Security Inc. / Archdiocese of Galveston
10.2011 - 12.2014
- Monitored visitor access, ensuring compliance with security protocols and maintaining a safe environment.
- Managed front desk operations, providing exceptional customer service to visitors and staff.
- Coordinated communication between security personnel and management regarding incidents and emergencies.
- Conducted routine security checks of premises, identifying potential risks and recommending improvements to safety measures.
Bilingual Case Worker
Cardon Healthcare / Memorial Hermann
09.2009 - 07.2011
- Evaluated Medicaid and social service eligibility
- Interpreted for hospital staff and patients, assisted with benefits applications
Bilingual Site Supervisor / Trainer/Team Captain
US Security – H.E.B, Dell, Spansion
06.2005 - 06.2009
- Supervised daily operations for a team of 15+ employees, ensuring strict compliance with safety protocols and quality standards.
- Coordinated workflows among team members, increasing productivity by 25% and improving overall operational efficiency.
- Trained 10+ new staff members on best practices for site management, equipment usage, and safety compliance.
- Implemented process improvements that reduced operational downtime by 15%, streamlining site activities and enhancing workflow.
- Oversaw employee attendance records, managed payroll for 30+ personnel, and procured materials, ensuring smooth and cost-effective site operations.
- Improved employee morale and retention through consistent leadership support and fostering a positive work environment.
- Maintained detailed records and logs of work performed, materials used, and equipment maintenance for accurate reporting and accountability.
- Collaborated with personnel and management teams to meet strict project timelines, ensuring on-time completion of tasks.
- Monitored material usage and contractor man-hours, keeping projects within budgetary restrictions and reducing cost overruns.
- Supervised patrol officers and trained bilingual staff, enhancing team capability and communication.
- Handled payroll, staff scheduling, hiring processes, and client communications, ensuring efficient workforce management and customer satisfaction.
Education
Bachelor of Theology -
UCIS Universidad Cristiana
North, SC05-1988
High School Diploma -
Harlandale High School
San Antono11-2026
Skills
- Languages: Fluent in English and Spanish (read, write, speak)
- Legal Systems: SSA National Case Processing System, Texas Court E-file
- Software: Microsoft Word, Excel, Enterprise Patient Plus, WPM 30
- Office/Administrative: Clerical duties, scheduling, translation logs, calendar management
- Customer Service: Medical, legal, government, insurance, security
- Interpreter/Translator: Legal forms, medical documentation, court proceedings
- Additional: Online radio broadcasting, program director, announcer, HR support, case documentation
- Relationship building
- Attention to detail
- Fast learner
Timeline
Translation Adminstrative Assistant III
Social Security Disability Determination Services
02.2022 - Current
Bilingual Legal Assistant / Translator & Interpret
Kenneth G. Wincorn, P.C. International Law
01.2019 - 01.2021
Paralegal Assistant/Translator and Interpreter/Sales Agent
Law Office of Judge Vic Cunningham
06.2017 - 12.2019
Bilingual Financial Counselor
Conifer Healthcare – Baylor Scott & White Hospital – Bilingual Financial Counselor Dec 2017 – Jun 2017
12.2015 - 06.2017
Bilingual Bail Bond Agent / Sales Representative
EZOut Bail Bonds
11.2015 - 01.2017
Bilingual Program Coordinator
Lash Group – AmerisourceBergen / Aerotek
12.2014 - 11.2016
Security Receptionist
ABM Security Inc. / Archdiocese of Galveston
10.2011 - 12.2014
Bilingual Case Worker
Cardon Healthcare / Memorial Hermann
09.2009 - 07.2011
Bilingual Site Supervisor / Trainer/Team Captain
US Security – H.E.B, Dell, Spansion
06.2005 - 06.2009
Bachelor of Theology -
UCIS Universidad Cristiana
High School Diploma -
Harlandale High School
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