Patron Jones
Clayton,NC
Summary
Dynamic sales professional with over 8 years of experience in customer outreach, engagement, and team leadership. Proven track record of driving revenue growth through effective prospecting, pipeline development, and consultative selling techniques. Expertise in leveraging data-driven insights to uncover new opportunities, foster strong relationships, and consistently exceed key performance indicators. Committed to contributing outbound sales expertise and a growth-oriented mindset to the Sales Development team at Sysdig in Raleigh, NC.
Overview
9
9
years of professional experience
Work History
Area Sales Manager
ALG Senior Living
01.2025 - Current
- Own full sale cycle for two senior living communities, from prospecting and lead generation to closing move-ins.
- Consistently exceed monthly sales quotas by driving outbound outreach, referral partners engagement and cold prospecting.
- Manage and grow a qualified lead pipeline through community partnership, networking and digital lead sources.
- Conduct discovery calls, assessments, and consultative presentations with prospective residents and families.
- Collaborate cross functionally with clinical and operations team to ensure a smooth onboarding process for new residents.
- Implement CRM-driven tracking and reporting, improving conversion visibility and forecasting accuracy.
- Grew Occupancy from 40%-71% in 90 days.
Outreach Manager
Oak Street Health
04.2021 - 12.2024
- Generated and Nurtured leads through targeted outreach campaigns, resulting in 26% revenue growth year to year.
- Built partnerships with local business and organizations, expanding market reach and boosting referral pipeline.
- Managed and coached 2 sales teams (8 reps total), Achieving consistent quota attainment across territories.
- Conducted market research and competitive analysis to uncover new business opportunities.
- Optimized sales processes, shortening outreach-to-conversion cycles and increasing qualified appointments
- Regularly exceeded KPI's by leveraging salesforce and strategic prospecting strategies.
Customer Service Supervisor
Charter Communications
01.2020 - 03.2021
- Led a team of 15-20 reps to resolve video repair issues, enhancing customer satisfaction Implemented training programs, boosting team efficiency and service quality.
- Analyzed repair processes, identifying areas for improvement and achieving faster response times.
- Collaborated with technical teams to address complex issues, ensuring seamless service delivery. Monitored performance metrics, driving consistent improvements in customer service outcomes.
- Evaluated customer feedback to refine service strategies, leading to noticeable gains in satisfaction and loyalty. Streamlined video repair workflows, resulting in marked reductions in service downtime and improved customer retention.
- Facilitated cross-functional meetings to address service challenges, enhancing team alignment and driving effective solutions.
- Developed a proactive troubleshooting guide for technicians, minimizing repeat service calls and enhancing first-contact resolution rates.
- Fostered a positive team environment, encouraging open communication and collaboration to boost morale and service effectiveness.
Team Lead
Charter Communications
01.2019 - 12.2019
- Led team to resolve complex video issues, enhancing customer satisfaction and team efficiency.
- Streamlined repair processes, reducing resolution time and improving service reliability.
- Mentored team members, fostering skill development and collaborative problem-solving.
- Analyzed technical data to identify trends, driving improvements in service delivery.
- Implemented effective strategies, resulting in measurable enhancements in repair outcomes.
- Maintained accurate records of service requests and resolutions, ensuring compliance with company standards and facilitating smooth operational workflows.
Customer Service Representative
Charter Communications
01.2017 - 12.2018
- Resolved technical issues for video services, enhancing customer satisfaction and retention.
- Assisted over 100 customers daily, achieving high satisfaction scores and efficient problem resolution.
- Collaborated with team to streamline processes, reducing average call handling time.
- Utilized troubleshooting skills to diagnose and fix service disruptions, improving service reliability.
Education
Bachelor of Science - Exercise Sports Science
Campbell University
Buies Creek, NC06.2014
Skills
- Leadership
- Communication
- Outbound Prospecting & Lead Generation
- Pipeline development & Qualification
- Consultative & Solution Selling
- Strategic Communication & Negotiation
- KPI- Driven Performance & Coaching
- Relationship Building
- Stakeholder Engagement
- Account Management
- Coaching
- Recruitment
- MS Windows
- Salesforce
- Outlook
- Google Software
- Marketing
- Multitasking
ISC2 Cybersecurity Certification
Certified in Cybersecurity
Timeline
Area Sales Manager
ALG Senior Living
01.2025 - Current
Outreach Manager
Oak Street Health
04.2021 - 12.2024
Customer Service Supervisor
Charter Communications
01.2020 - 03.2021
Team Lead
Charter Communications
01.2019 - 12.2019
Customer Service Representative
Charter Communications
01.2017 - 12.2018
Bachelor of Science - Exercise Sports Science
Campbell University
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