PATRONDA FAWEHINMI
Newport News,VA
Summary
A versatile leader and Administrative Manager leveraging 20 years of proven experience in healthcare administration, medical billing, and talent acquisitions. Experience in developing new administrative systems, managing staff, full-cycle recruiting, writing reports, and updating procedures. Adept at providing data processing and analysis, and clerical support in a dynamic, fast-paced environment. Possesses a comprehensive background in developing strategic plans, talent acquisitions, optimizing resources, enhancing processes and workflows, and managing competing organizational priorities for best outcomes. Skilled at managing costs, schedules, and performance with a demonstrated ability to deliver quality results. Proven ability to combine vision, ingenuity, and strong business acumen with well-developed leadership qualities to support organizational effectiveness, reach, and overall expansion.
Overview
5
5
years of professional experience
Work History
Client Care Manager
Visiting Angles
Newport News, VA
09.2023 - Current
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to client care management.
- Boosted client retention using client appreciation initiatives and relationship-building techniques.
- Developed reports on key performance indicators for the organization's client care department.
- Resolved client issues by correcting immediate problems and communicating with staff.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Monitored progress of client care activities and reported outcomes to upper management.
Remote On Call Manager
Bayada Health
Philadelphia, PA
01.2021 - 01.2022
- Maintained employment records to support over 150 employees, documenting contracts, legal actions, medical documentation, leave, transfers, and promotions.
- Maintained accurate records of customer interactions for future reference or follow up.
- Actively listened to customers' concerns while offering appropriate solutions.
- Ensured that all customer complaints were addressed in an effective and timely manner.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Facilitated communication between customers and internal teams by providing clear information about services offered.
Remote Senior Scheduler
Caregivers Inc
Indianapolis, IN
01.2019 - 01.2022
- Worked as a medical scheduler for various doctors to include all aspects of administrative duties.
- Scheduled orders to meet production goals and formed action plans to handle time component constraints.
- Developed staff schedules and delegated assignments for subordinate employees.
- Coordinated with clients and management to stay up-to-date on progress.
- Analyzed complex data sets in order to identify potential issues with the schedule.
- Coordinated resources and provided guidance to ensure tasks were completed within timeline.
- Used daily system logs to document production information, discussing issues with management.
Education
High School Diploma -
Northeast High School
Columbia, SC06-1998
Skills
- Documentation Control
- Computer Skills
- Training Development
- Billing and Invoicing
- Strategic Planning
- Critical Thinking
- Cross-Functional Leadership
- Talent Acquisitions
- Written Oral Communications
- Lead Management
- In-Home Assessment
- Client Interviews
- Written and Verbal Communication
Technical Competencies
Microsoft Office Suite 365, Google Docs, SharePoint, Windows 11, Mac, PeopleSoft, CRM, Slack, Teams
Education Certifications
- Human Resources Diploma, Alison, 2021
- Management and Supervision Diploma, Alison, 2021
- Diploma in Microsoft Office Diploma, Alison, 2021
- Medical Billing and Coding Certification, Doctor's Help, 2014
Timeline
Client Care Manager
Visiting Angles
09.2023 - Current
Remote On Call Manager
Bayada Health
01.2021 - 01.2022
Remote Senior Scheduler
Caregivers Inc
01.2019 - 01.2022
High School Diploma -
Northeast High School
Similar Profiles
Britlyn BegleyBritlyn Begley
Certified Nursing Assistant at Visiting AnglesCertified Nursing Assistant at Visiting Angles
Liliana Salgado-MurilloLiliana Salgado-Murillo
Elderly Caregiver at Visiting AnglesElderly Caregiver at Visiting Angles
Melissa WoodMelissa Wood
PCA at Visiting AnglesPCA at Visiting Angles
Macey MooreMacey Moore
Caregiver at Visiting AnglesCaregiver at Visiting Angles
Carolyn Taylor LPNCarolyn Taylor LPN
Licensed Practical Nurse at Williamsburg LandingLicensed Practical Nurse at Williamsburg Landing