Patry Melissa Marte De Thompson
Richmond,VA
Summary
Knowledgeable Desired Position. Extensive background in advocating for diverse communities and achieving impactful resolutions. Demonstrated proficiency in bilingual communication and conflict resolution.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Bilingual Advocate
UnitedHealthcare
07.2025 - Current
- Advocated for client rights, ensuring adherence to legal standards and regulations.
- Developed comprehensive case strategies, enhancing representation effectiveness in court proceedings.
- Collaborated with multidisciplinary teams to address client needs and coordinate service delivery.
- Conducted thorough legal research, providing accurate insights to support case arguments.
- Streamlined case management processes, improving efficiency in documentation and tracking systems.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
Bilingual Sales Representative
State Farm
2024 - 07.2025
- Developed and maintained strong relationships with clients to enhance customer satisfaction.
- Conducted thorough needs assessments to provide tailored insurance solutions.
- Managed claims processes, ensuring timely resolution and accurate documentation.
- Collaborated with cross-functional teams to streamline sales processes and improve efficiency.
- Analyzed market trends to identify new business opportunities and drive growth initiatives.
- Led training sessions for new hires on product knowledge and sales techniques.
- Facilitated regular follow-ups with clients to ensure ongoing satisfaction and policy updates.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Conducted bilingual consultations to assess client needs and recommend suitable insurance products.
Team Member and Marketing Coordinator
State Farm Insurance
01.2024 - 2024
- Work with the agent to establish and meet marketing goals.
- Develop leads, schedule appointments and identify customer needs.
- Review process to educate customers about insurance options.
- Establish customer relationships and follow up with customer.
- Listen customer Complaints and provide adequate solutions for their problem via phone or email.
- Coordinates and executes marketing campaigns.
- Collect Data about target demographics and analyze market trends.
- Answer the phone Via Java and confidently navigate the system Ecrm and Necho.
Cafeteria Assistant
Richmond Public Schools
01.2022 - 01.2024
- Operates a variety of food service equipment such as electric grills, deep fryers, beverage dispensers, etc.
- Prepares and serves menu items while upholding the highest of quality standards.
- Clean and maintain equipment and areas of use.
- Provides students with excellent care and customer service.
- Assist children with meal selection, payments, and answering questions they may have.
- Provide additional supervision of children in the cafeteria as needed.
Team Leader
Chick-Fil-a
01.2021 - 01.2022
- Responsible for assisting the team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience.
- Encourage the team throughout the shift, coach team members into shift and communicate the focus of the week.
- Answer the phone and complete weekly checklists.
- Practice guest recovery, distribute Team Member discipline, open and close the restaurant, prioritize cleanliness & food safety, and maintain productivity while putting guests first.
- Cash Reconciliation and Daily store deposit.
Customer Service and Sales Representative
Wind Telecom
2013 - 01.2016
- Perform store opening.
- Maintaining inventory.
- Send reports sales of the day.
- Cash reconciliation and preparing daily store deposit.
Teller
Banco Popular
03.2012 - 05.2013
- Processed customer transactions efficiently, ensuring accuracy in cash handling and balancing registers.
- Educated customers on banking products, enhancing service satisfaction and increasing product adoption rates.
- Identified opportunities for process improvements, streamlining transaction workflows to enhance operational efficiency.
Customer Service and Sales Representative
Orange Company
2011 - 01.2012
- Perform store opening and closing procedures including cash reconciliation and preparing daily store deposit.
- Preparing merchandizing display and maintaining inventory.
- Assist the customer with questions and doubts about the service.
- Maintain store security and appearance.
Education
High School - undefined
Centro Educativo Marilac
Bank Cashier - undefined
Centro Educativo Centu
Marketing - undefined
Universidad Dominicana Oym
ServSafe Certification - undefined
Talent Acquisition - undefined
Causera
No Degree -
Skills
- Fluent bilingualism
- Client advocacy
- Resource navigation
- Cultural sensitivity
- Elder care
- Compassionate
- Client documentation
Certification
Property and Casualty License.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Bilingual Advocate
UnitedHealthcare
07.2025 - Current
Team Member and Marketing Coordinator
State Farm Insurance
01.2024 - 2024
Cafeteria Assistant
Richmond Public Schools
01.2022 - 01.2024
Team Leader
Chick-Fil-a
01.2021 - 01.2022
Teller
Banco Popular
03.2012 - 05.2013
High School - undefined
Centro Educativo Marilac
Bank Cashier - undefined
Centro Educativo Centu
Marketing - undefined
Universidad Dominicana Oym
ServSafe Certification - undefined
Talent Acquisition - undefined
Causera
Bilingual Sales Representative
State Farm
2024 - 07.2025
Customer Service and Sales Representative
Wind Telecom
2013 - 01.2016
Customer Service and Sales Representative
Orange Company
2011 - 01.2012