Summary
Overview
Work History
Education
Skills
Timeline
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Patryce Hall

Vallejo,CA

Summary

Proven leader and efficient Clerical Assistant at Millward Brown, adept in adaptive decision-making and maintaining high customer satisfaction. Skilled in defensive driving and traffic laws compliance, significantly enhancing operational efficiency. Excelled in managing resources, leading teams at Starbucks, and ensuring passenger safety at AC Transit. Demonstrates exceptional organizational and communication abilities, driving positive outcomes.

Overview

26
26
years of professional experience

Work History

Transit Bus Operator

Ac Transit
03.2007 - Current
  • Enhanced passenger satisfaction by providing timely and efficient transportation services.
  • Assisted passengers with inquiries and requests during trips.
  • Provided information about routes, destinations and timelines to inform passengers.
  • Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
  • Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
  • Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
  • Aided passengers with disabilities or special needs.

Shift Supervisor

Peets Coffee And Tea
01.2006 - 03.2007
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.

Shift Supervisor

Starbucks
06.2003 - 10.2005
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed store opening and closing procedures and balanced tills.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Responded to and resolved customer questions and concerns.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Clerical Assistant

Millward Brown
02.1999 - 03.2003
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Executed record filing system to improve document organization and management.
  • Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
  • Reduced errors in data entry tasks by implementing a thorough proofreading process before submitting documents.
  • Maintained inventory of office supplies, placing timely orders to prevent shortages and reduce downtime.
  • Purchased and maintained office supplies.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
  • Excellent communication skills, both verbal and written.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Education

No Degree - Transit Management

University of The Pacific
Stockton, CA
05-2024

High School Diploma -

Jefferson Highschool
Daly City, CA
06-2000

Skills

  • Defensive Driving
  • Safe Driving
  • Adaptive Decision Making
  • Traffic laws compliance
  • Customer relations skills

Timeline

Transit Bus Operator

Ac Transit
03.2007 - Current

Shift Supervisor

Peets Coffee And Tea
01.2006 - 03.2007

Shift Supervisor

Starbucks
06.2003 - 10.2005

Clerical Assistant

Millward Brown
02.1999 - 03.2003

No Degree - Transit Management

University of The Pacific

High School Diploma -

Jefferson Highschool

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Patryce Hall