Patrycia Miller
Minneapolis,MN
Summary
Dynamic leader with proven expertise in staff training, customer service, and marketing strategy. Committed to enhancing team performance and driving customer satisfaction in any industry.
Overview
18
18
years of professional experience
Work History
Co-Owner
Bubbly Paws
Edina, Minnesota
04.2014 - Current
- Managed daily operations of pet grooming and retail services.
- Trained staff on customer service and pet care best practices to enhance customer satisfaction.
- Developed marketing strategies to attract new customers to the business.
- Monitored customer feedback and implemented changes based on their suggestions.
- Set pricing structures according to market analytics and emerging trends.
- Supervised social media and marketing efforts to boost brand awareness and customer acquisition.
- Designed customer loyalty programs to drive repeat business and enhance sales revenue.
- Managed staff recruitment, hiring, training, and development.
Co-Owner
Pampered Pooch Playground
St Louis Park, MN
04.2008 - 04.2020
- Managed daily operations of business, including hiring and training staff.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Recruited, trained, and supervised staff to maintain high-quality care standards.
- Provided direction and guidance to employees.
- Conducted performance reviews to support team member development and drive accountability.
- Built strong relationships with pet parents through consistent communication and feedback.
- Created targeted marketing strategies to enhance visibility of dog daycare center in local community.
Education
Bachelor of Science - Nutrition
University of Minnesota
Minneapolis, MN05-2003
Skills
- Marketing strategy
- Brand development
- Financial management
- Business operations
- Customer relationship management
- Customer service
- Team leadership
- Staff training
- Recruiting and training
- Workforce management
- Performance evaluation
- Visionary leadership
- Creative thinking
Timeline
Co-Owner
Bubbly Paws
04.2014 - Current
Co-Owner
Pampered Pooch Playground
04.2008 - 04.2020
Bachelor of Science - Nutrition
University of Minnesota